DialLink, a unified communications as a service (UCaaS) solution, integrates multiple communication functions into a single cloud-based platform, enabling streamlined communication within a business. Here is how each UCaaS function is typically supported:
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Enterprise Telephony: Provides voice communication services, such as VoIP (Voice over Internet Protocol), enabling high quality, cost-effective voice calls fully integrated with the platform.
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Unified Messaging: Centralizes messaging systems by integrating voicemail, email, and SMS into one application, allowing users to access and respond to messages from various devices with ease.
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Instant Messaging and Presence (Team): Supports real-time chat and presence information, allowing team members to see availability statuses and communicate instantly, which improves collaboration and response times.
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Mobility: Ensures users can access communication tools on any device, from anywhere, enabling remote work and on-the-go communication without losing access to essential tools.
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Communications-Enabled Business Processes: Embeds communication functions directly into business processes and applications, streamlining workflows and enhancing efficiency by allowing seamless communication within business-critical applications.

DialLink leverages these UCaaS features to enhance productivity and collaboration, delivering a unified, flexible communication experience for businesses.

DialLink operates as a tenant-based solution, meaning that each customer operates within a single tenant environment, which can accommodate multiple users. DialLink manages all infrastructure maintenance and updates through the internet, ensuring that customers always have access to the latest updates without having to manage them on their own.

DialLink offers a web application accessible through a browser, clients for MacOS and Windows, as well as mobile apps for iOS and Android. DialLink is licensed through a subscription model with three pricing plans available on both monthly and yearly payment cycles. Customers can cancel their subscription and stop using DialLink at any time.