Question 1: I am a non-profit therefore I do not need to pay taxes, how will this affect me?
Answer: Non-profits are not exempt from Federal USF or the CA state assessments. These are telecom-specific regulatory assessments.
Question 2: I have users in different states. How will taxes be calculated?
Answer: Taxes will be calculated from your billing zip code on file, regardless of your employees locations.
Question 3: How do I receive a tax-exempt status?
Answer: You will just need to send the DialLink team your tax exemption certificate to review.
Note: Certificate 501(c) 3 does not apply to the taxes we charge (e.g., sales tax in some jurisdictions and telecom taxes). For a tax exemption, we require a valid sales and use tax exemption certificate granted by the state. The certificate must meet audit standards to be considered valid support for processing an exemption.
Question 4: I’ve been charged an extra $20 on top of my subscription. What is it for?
Answer: The additional $20 charge relates to metered services that are not included in your monthly or annual subscription. These may include:
Making or receiving international calls
Sending or receiving international text messages
Receiving calls to a toll-free number
Calls handled by an AI voice agent
These services are billed separately and are charged only when used. The $20 is not a recurring subscription fee.
To review your usage details, go to:
Settings → Company settings → Billing → Balance usage
There, you’ll find a detailed breakdown of metered services and their associated charges.