Question 1: I just upgraded to a paid service after my trial period, and I want to cancel my account. Do I get a refund?
Answer: If you haven't used the product since your trial converted to a paid subscription, you can submit a refund request to support@diallink.com within 3 business days of the automatic conversion. We'll review your request, and a refund of the converted charge may be issued at DialLink's discretion.
Requests submitted after the 3-business-day window, or for products used after conversion, are not eligible for a refund.
Question 2: I have been a customer for three months and I canceled four days after my monthly payment was processed. Will I get a refund?
Answer: You can cancel at any time. Your subscription will remain active until the end of the current paid billing period, but we do not offer refunds for the unused portion of that period.
Question 3: Can I get a refund for unused licenses?
Answer: No, we do not offer refunds for unused licenses.
Question 4: I purchased credits for my account but I'm not planning to use them. Can I get a refund?
Answer: No, we do not offer refunds for unused credits.
Question 5: I accidentally deleted my account. Can you re-activate it?
Answer: Unfortunately, reactivation is not possible. To prevent accidental deletions, we include a confirmation box to ensure users truly intend to delete their account.
Question 6: I am on an annual plan and there are 6 months remaining. Can I cancel and get a refund?
Answer: You can cancel at any time. Your subscription will remain active until the end of the current paid billing period, but we do not offer refunds for the unused portion of that period.
Question 7: My card was declined. What should I do?
Answer: If your card verification fails, please double-check the information entered. If the issue continues, contact your bank to address any potential problems, such as fraud alerts or account restrictions.
Question 8: I did not end up using a license. Can I get a refund?
Answer: No, we do not offer refunds.