What is DialLink?
DialLink is a cloud-based platform designed to help SMBs and startups manage their communication needs in one place. Whether you’re handling calls, messages, or team collaboration, DialLink offers tools to make communication easier and more efficient.
Key components of DialLink
Calling features
Make and receive high-quality voice calls using VoIP technology.
Use features like call queues, interactive voice response (IVR), and call recording to manage incoming and outgoing calls.
Messaging tools
Access voicemail, email, and SMS from a single application.
Use real-time instant messaging to stay connected with your team.
Device flexibility
Access DialLink on a web browser, desktop client (Windows or macOS), or mobile app (iOS or Android).
Switch between devices without losing access to your communication tools.
Integrated processes
Connect DialLink to your CRM to keep customer data synchronized.
Embed communication features into your business applications to make workflows more efficient.
How does DialLink work?
DialLink operates as a tenant-based system, meaning each business has a dedicated environment to ensure security and stability. It’s maintained in the cloud, so updates and maintenance are handled automatically by DialLink.
To start, all you need is an internet connection and a compatible device. You can choose from various subscription plans that fit your business needs, with the flexibility to upgrade or cancel anytime.
Why is DialLink useful?
DialLink is designed to simplify business communications:
Stay connected across devices and locations.
Improve team collaboration with real-time messaging.
Manage customer calls effectively with smart call routing and IVR.
Save time with AI tools that handle repetitive tasks.
DialLink makes it easy to manage communication, whether you’re working in the office, remotely, or on the go. If you have questions or need help, the support team is always ready to assist. Additionally, use our documentation and tutorials that will guide you through using DialLink.