DialLink structures system interactions around three core entities: a company account, users, and phone numbers. These elements define how users interact, manage, and communicate with the platform.
Company account
A company account is a top-level entity that manages all users and phone numbers. It controls settings, permissions, and overall system operations. The company account performs the following functions:
Aggregate users and numbers
A company account can have multiple users and phone numbers.Manage system settings
This includes DialLink settings, billing, security policies, and integrations.Control access
A company account determines which users or teams can access specific numbers and features.
Users - personal accounts
A user is an individual profile within a company account. Users log in with unique credentials and can have different roles.
Each user in your account can have one of two roles:
Users
They can use most of DialLink’s features but cannot access company account settings.Account administrator (admin)
They have full access to all features and data except private user messages. Admins can manage all platform settings.
A user may or may not be linked to a phone number and can be associated with multiple numbers. For example:
Admins may not require an assigned phone number, as their role focuses on company account settings and integrations.
A user can have a personal phone number while also being assigned a different number that rings on the same device. Additionally, the same user might have additional numbers with a different area code or international number for regional or global communication.
Numbers
A number is a virtual communication channel for making and receiving calls and messages. Key aspects of numbers are listed below:
Numbers can refer to various system entities such as users, auto-receptionists, voicemails, AI assistants, call queues, ring groups, etc.
When a number belongs to a ring group or call queue, a team can share it, meaning multiple users can answer calls made to that number.
Each number has unique settings.
Let's look at some examples:
Example #1
Company A has 3 offices and 10 employees working across these locations.
To cover all offices and employees with the DialLink phone system, Company A will need:
At least 3 phone numbers (1 per office) if they want a dedicated number for each office.
10 user licenses, if all employees require access to the phone system.
Example #2
Company B has 1 office and 6 employees.
To cover all offices and employees with the DialLink phone system, Company B will need:
At least 1 phone number for the main office line.
6 user licenses, if all employees require access to the phone system.
Example #3
Company C has 5 offices and 30 employees but does not require dedicated phone numbers for each location.
To set up their DialLink system, company C will need:
1 main phone number that routes calls across all locations.
30 user licenses, if all employees require access to the phone system.