When choosing a business communication system, comparing cloud-based solutions like DialLink with VoIP phones is important. While both offer internet-based calling, DialLink provides greater flexibility, accessibility, and advanced call management features, whereas VoIP desk phones are tied to physical devices and require additional setup for remote access. The table below highlights the key differences:
DialLink | VoIP phones |
Phone numbers are linked to the company account and accessible from any internet-connected device. | A number is assigned to a specific VoIP phone or office network; remote access may require VPN or special configurations. |
Calls can be made and received from desktops, laptops, tablets, or mobile phones. | Calls are primarily made and received via a physical VoIP desk phone. |
Multiple team members can manage company numbers with role-based access. | Each VoIP phone is typically assigned to a single user or extension. |
Includes IVR menus, call queues, call groups, AI-powered auto-receptionists, call recording with AI transcriptions, and more. | Call forwarding and routing are available but typically require manual configuration. |
Easily scales with business growth, adding new users and features instantly. | Scaling requires purchasing additional VoIP phones and configuring extensions. |
No physical hardware is needed. DialLink works via software and cloud-based infrastructure. | Requires VoIP desk phones or softphones with compatible hardware. |
While VoIP phones offer a more traditional office-based telephony experience, DialLink provides a more flexible, scalable, and feature-rich communication system suitable for remote and hybrid teams.