MCP servers turn your AI agents into connected, proactive assistants that work with real data from the systems you already trust. This means they can do more than just respond: agents can take action that makes every interaction faster, more accurate, and more helpful.
Key benefits
Save time on every call
No need to switch between apps or manually copy information. The agent can instantly pull customer records, order details, or available time slots while still talking to the customer.Improve accuracy and reduce errors
Data comes directly from your source system (e.g., CRM, e-commerce platform, or scheduling tool), so it’s always up to date. No outdated spreadsheets, forgotten updates, or double bookings.Boost the customer experience
Customers get quick, relevant answers without being put on hold. For example, an agent can confirm an order’s shipping status, recall the details of an ongoing deal, or check the next available appointment in seconds.Give your team the right tools
Agents can act immediately by creating a new lead, updating a contact’s details, booking an appointment, or checking inventory without relying on someone else to handle it later.Enable smoother call transfers
With warm transfers, the agent can give the next person all the context they need (e.g., who’s calling, why, and what’s been discussed so far), making the handoff seamless and more productive.
See MCP servers in action
Check out scenarios for each supported MCP server: