After you submit your A2P 10DLC registration, The Campaign Registry and US mobile network operators review the information you provided. During this process, your application can have one of several statuses.
This article explains what each status means and what to do next.
Where to check your registration status
You can track the status of your A2P 10DLC registration directly in DialLink:
Go to Settings > Trust.
Check the current registration status.
The status is updated automatically as your application is being reviewed.
Registration statuses
Pending
Pending means your registration has been submitted and is currently under review by US carriers. What to know:
This is a normal status after submission.
Review times may vary depending on the carrier workload.
No action is required while the status is Pending.
While your application is pending:
Messaging to US numbers may be limited or unavailable.
CNAM is not enabled.
If your status remains Pending for an extended period, this does not necessarily indicate a problem. If the volume of applications increases, the review time may be extended and take up to 2 weeks.
Approved
Approved means your registration was successfully accepted by The Campaign Registry and US mobile network operators.
Once approved:
SMS and MMS messaging to US phone numbers is enabled.
Messaging delivery reliability improves.
You can proceed with CNAM enablement for outbound US calls.
Messaging limits and available features depend on whether you registered as a business with an EIN or as a sole proprietor.
Learn more: A2P 10DLC fees, limits, and benefits in DialLink
Rejected
Rejected means the carriers were unable to approve your registration based on the submitted information. Common reasons for rejection include:
Incomplete or inconsistent business details.
Reuse limits have been exceeded for the email, phone number, or address. Using a VoIP or SaaS number for OTP verification.
Address or identity information that does not meet carrier requirements.
A rejection does not prevent you from registering again. However, resubmission may incur additional fees.
How to fix a rejected application
If your application is rejected:
Open Settings > Trust in DialLink.
Correct the required information.
Resubmit the registration.
A resubmission fee may apply. See details: A2P 10DLC registration fees
FAQ
Can I message US numbers while rejected?
No. If your registration is rejected, messaging to US phone numbers remains unavailable until a successful registration is completed.
What if I need help?
If you are unsure why your application was rejected or what information needs to be corrected:
Review the registration requirements carefully.
Ensure all information matches official records.
Contact DialLink support if additional clarification is needed.