How calls and texts outside the US and Canada are charged
DialLink subscriptions include calling and messaging within the United States and Canada*. Calls and text messages made outside the US and Canada are not included in the base subscription and are billed separately as metered usage.
*Our Unlimited calling and messaging plans are subject to a Fair Usage Policy to ensure consistent service quality for all customers. These plans are designed for typical business use, and usage levels are monitored. Usage that significantly exceeds standard levels may be adjusted. Please refer to our Usage Policy for more details.
What does “metered usage” mean?
Metered usage means that calls and SMS messages are charged based on actual usage, according to the applicable rates for each country.
Charges depend on:
The country of the phone number you are using
The destination country of the call or message
Whether the interaction is a call or an SMS
Examples of metered usage
Here are a few common examples:
If you place a call from a German phone number to another German phone number, the call will not be included in your unlimited calling plan and will be billed separately according to the applicable country-specific calling rates.
If you send an SMS from a UK phone number to another UK mobile number, the message will not be included in your unlimited calling plan and will be charged based on the applicable country-specific texting rates.
How can I check international rates?
International calling and messaging rates vary by country. To view current rates, visit the international calling and texting rates page.
How calls and messages to and within countries outside of U.S. and Canada are charged
Calls and messages to and within countries outside the United States and Canada are billed on a usage-based (metered) basis. Charges are automatically deducted from your available credit balance.
How to view your credit balance
To see your credit balance, follow these steps:
Open Settings
Navigate to Company Settings
Select the Billing tab
Your available credit balance is displayed at the top of the Billing page.
How to top up your credit balance
You can add funds to your credit balance in two ways: manual top-ups or automatic recharges.
Option 1: Manually Add Funds
To manually add funds to your credit balance:
Open the Billing tab
Click Add funds next to your current balance
Enter the amount you want to add
Select a payment method
Click Pay to complete the transaction
Option 2: Set Up Automatic Recharge
Automatic recharge ensures your credit balance is replenished when it falls below a defined threshold.
To enable automatic recharge:
Configure the following:
The recharge amount to be added automatically
The balance threshold that triggers the recharge
2. Scroll to the Payment method section in the Billing tab
3. Add a payment card to be used for automatic top-ups
Once enabled, your credit balance will be automatically replenished when it drops below the specified threshold.
How to track your balance usage
All usage-related charges are recorded in the Balance usage table within the Billing tab.
To review usage details:
Open the Billing tab
Scroll down to the Balance usage table
Locate entries related to international usage (e.g., Outbound International Call)
Review the total spend or click View details to see itemized information, including date, time, price, and user.