If the issue persists after following the recommended steps in Troubleshooting call quality on the web version, mobile, and desktop apps and Troubleshooting call quality on desk phones, you can contact DialLink customer support for further assistance.
Information to collect before contacting support
To help the support team investigate the issue faster, gather the following details in advance:
The phone number experiencing the issue
Specific dates and times when the problem occurred
Device type and DialLink app version used
A clear description of the audio issue (for example, echo, delay, dropped audio)
Network type used (Wi-Fi, wired Ethernet, or cellular)
Text or screenshots of any error messages received
Troubleshooting steps you’ve already tried
How to contact customer support
After collecting the information listed above, you can contact customer support using one of the following options.
Option 1: Use live chat inside the product
In the product, click the Help icon
2. In the chat window, select Support question
3. Describe your issue using the collected details and attach any relevant screenshots.
4. Send your message through the chat.
Option 2: Use the support form on the website
Complete all required fields in the form.
Click Submit your request to send your message to the support team.