Monthly subscription refund policy
You can cancel your monthly subscription at any time. Your subscription will remain active until the end of the current billing period.
All paid fees are non-refundable. This includes unused subscription time, unused calling credits, additional purchased credits, and promotional credits. Refunds are not issued for partial billing periods or for unused services within an active billing cycle.
Annual subscription refund policy
You can cancel your annual subscription at any time. Your subscription will remain active until the end of the current annual billing period. All paid fees are non-refundable. This includes unused subscription time, unused credit balances for metered calls, additional purchased credits, and promotional credits. Refunds are not issued for partial billing periods or for unused services within an active billing cycle, and you will not be entitled to a refund for any unused portion of prepaid annual term charges.
Subscription pauses
DialLink does not offer the option to pause subscriptions on any plan.
Refund for unused services
DialLink does not provide refunds for unused services, including unused subscription time, unused calling credits, unused credit balances for metered services, additional purchased credits, or promotional credits.
Refund for purchased calling credits and calling for metered charges
Calling credits and credits used for metered charges are non-refundable. Upon cancellation of your Account, for any reason, all unused calling credits and credits used for metered charges shall expire on the termination date. Refunds, transfers, or prorations are not available.
Refund for professional setup services
DialLink does not offer refunds for unused professional setup services.
Refund for one-time registrations, additional numbers, and other fees
All one-time, recurring, and per-use fees charged in addition to your subscription are non-refundable, whether or not the associated service or feature is used. These fees are separate from your subscription and include, without limitation:
Carrier and messaging compliance fees, such as the one-time carrier registration fee for business messaging (A2P 10DLC) and the monthly messaging fee.
Fees for additional local, toll-free, and international phone numbers, including any one-time registration fee for an international number.
Any other fees identified as additional or one-time charges on the DialLink pricing page at diallink.com/cloud-phone-system/pricing, in legal documents or support articles.
Once charged, these fees are not refunded, transferred, or prorated, including upon cancellation of your subscription or closure of your account. Any credits or balances associated with these services expire on the termination date.