Refund and return policy for desk phones purchased from DialLink

This article outlines the requirements and process for returning desk phones purchased from DialLink.

You may return desk phones within 14 days of delivery, provided that:

If these conditions are met, the return may be eligible for a refund. DialLink reserves the right to inspect the returned hardware before approving the refund. The final refund amount, is approved, will be determined after inspection and is issued at DialLink’s sole discretion based on the condition of the returned device.

You can return the defective desk phones within 14 days of delivery, provided that:

If these conditions are met, the purchase may be eligible for a refund or replacement. DialLink reserves the right to inspect the returned hardware before approving the request. The final decision regarding refund, replacement, and any applicable refund amount will be made after inspection and is at DialLink’s sole discretion.

Desk phones that show any signs of use or activation, are damaged, or are missing original packaging or components are not eligible for return or refund.

To return a desk phone that is eligible for a refund, follow these steps:

Wait for confirmation from DialLink before shipping the device. Returns must be approved in advance.

Carefully pack the desk phone and ship it to:

DialLink Corp.
1688 Meridian Ave, Suite 700
Miami Beach, FL 33139
United States

Once DialLink receives the package, the device will be inspected. If the return is approved, you will be contacted with details regarding the refund.

All approved returns are subject to a 20% restocking fee. Return shipping costs are the responsibility of the customer.