If you successfully enter your credentials in the DialLink web application, mobile app, or desktop app but see a screen that says “Payment confirmation required”, it means there is an issue with your subscription payment.
This typically occurs when the system is unable to process a scheduled payment or when payment details need to be updated.
Follow the steps below to resolve the issue.
Update your payment details
In many cases, the issue occurs because the card on file is expired, invalid, or declined by the bank.
Click the Finalize payment button.
Enter the details of a valid bank card.
Confirm the payment.
Once the payment is successfully processed, your access should be restored automatically.
Check for expired or replaced cards
If you recently received a new card (for example, due to expiration, loss, or fraud protection), make sure the updated card details are added to your account.
Even if the card number has changed only slightly, the system will not be able to process the previous payment method.
Confirm with your bank
Sometimes payments are declined due to:
Insufficient funds
Online payment restrictions
Fraud prevention blocks
If your card appears valid but the payment fails, contact your bank to confirm that the transaction is not being blocked.
Verify subscription status
If you believe your subscription was already paid, check the following:
Whether the payment was successfully processed
Whether you received a payment confirmation email
Whether the charge appears in your bank statement
If no charge is visible, the payment may not have gone through.