# DialLink Help Center

> DialLink Help Center

## About DialLink

- [Introduction to DialLink](https://support.diallink.com/en/articles/10326001-introduction-to-diallink.md)
- [Country coverage for calling and messaging](https://support.diallink.com/en/articles/10223322-country-coverage-for-calling-and-messaging.md)
- [Customer support](https://support.diallink.com/en/articles/10389486-customer-support.md)
- [DialLink key concepts: account, users, and numbers](https://support.diallink.com/en/articles/10614171-diallink-key-concepts-account-users-and-numbers.md)
- [DialLink vs VoIP phones](https://support.diallink.com/en/articles/10644338-diallink-vs-voip-phones.md)
- [DialLink vs single-line and mobile phones](https://support.diallink.com/en/articles/10715718-diallink-vs-single-line-and-mobile-phones.md)
- [Country availability for signing up for DialLink](https://support.diallink.com/en/articles/15192413-country-availability-for-signing-up-for-diallink.md): Find out which countries you can sign up for DialLink from.
- [Does DialLink have a web, desktop, or mobile app?](https://support.diallink.com/en/articles/10223345-does-diallink-have-a-web-desktop-or-mobile-app.md)
- [Do I need to have internet for calling and texting on DialLink?](https://support.diallink.com/en/articles/10223342-do-i-need-to-have-internet-for-calling-and-texting-on-diallink.md)
- [How much data does DialLink use?](https://support.diallink.com/en/articles/10223344-how-much-data-does-diallink-use.md)
- [Does DialLink use minutes from my phone plan?](https://support.diallink.com/en/articles/10223337-does-diallink-use-minutes-from-my-phone-plan.md)
- [Can I use DialLink while visiting other countries?](https://support.diallink.com/en/articles/10223340-can-i-use-diallink-while-visiting-other-countries.md)
- [What countries can I call and message with DialLink?](https://support.diallink.com/en/articles/10223343-what-countries-can-i-call-and-message-with-diallink.md)
- [Not receiving SMS verification code?](https://support.diallink.com/en/articles/15192435-not-receiving-sms-verification-code.md): Find out why you are not receiving an SMS verification code when signing up for DialLink and what steps you can take to resolve the issue right away.

## Trial Accounts

- [DialLink onboarding guide for trial users](https://support.diallink.com/en/articles/14495360-diallink-onboarding-guide-for-trial-users.md): Get an overview of the key DialLink features to try during your free trial.
- [Trial limitations overview](https://support.diallink.com/en/articles/12475567-trial-limitations-overview.md)
- [Managing numbers in a trial account](https://support.diallink.com/en/articles/12475979-managing-numbers-in-a-trial-account.md)
- [Caller identity and branding features in trial](https://support.diallink.com/en/articles/12476127-caller-identity-and-branding-features-in-trial.md)
- [Messaging in trial accounts](https://support.diallink.com/en/articles/12476031-messaging-in-trial-accounts.md)
- [AI Agent in trial accounts](https://support.diallink.com/en/articles/12476201-ai-agent-in-trial-accounts.md)
- [Desk phones in trial accounts](https://support.diallink.com/en/articles/12701635-desk-phones-in-trial-accounts.md)
- [MCP servers in trial accounts](https://support.diallink.com/en/articles/12499919-mcp-servers-in-trial-accounts.md)
- [Upgrading from a trial](https://support.diallink.com/en/articles/12473649-upgrading-from-a-trial.md)
- [Trial plan FAQ](https://support.diallink.com/en/articles/12473530-trial-plan-faq.md)
- [Cancel your trial](https://support.diallink.com/en/articles/12548929-cancel-your-trial.md)

## Getting Started

- [Welcome to DialLink](https://support.diallink.com/en/articles/10316326-welcome-to-diallink.md)
- [Sign up for DialLink](https://support.diallink.com/en/articles/10223290-sign-up-for-diallink.md): This article walks you through the steps to create a DialLink account for the first time and complete the initial setup.
- [DialLink apps and supported systems](https://support.diallink.com/en/articles/10629441-diallink-apps-and-supported-systems.md): Learn more about DialLink applications for desktop, laptop, and mobile devices.
- [DialLink onboarding guide](https://support.diallink.com/en/articles/13868625-diallink-onboarding-guide.md)
- [Invite team members](https://support.diallink.com/en/articles/10337436-invite-team-members.md)
- [Configure basic settings](https://support.diallink.com/en/articles/10309594-configure-basic-settings.md): Get step-by-step instructions on how to configure basic settings for your phone number.
- [Add a new contact](https://support.diallink.com/en/articles/10309767-add-a-new-contact.md): Learn how to add a new contact to the DialLink contact book.
- [Make your first call](https://support.diallink.com/en/articles/10316754-make-your-first-call.md)

## Account & Profile

- [Account settings](https://support.diallink.com/en/articles/12735965-account-settings.md)
- [Profile](https://support.diallink.com/en/articles/12734952-profile.md)
- [Security](https://support.diallink.com/en/articles/12735321-security.md)
- [Preferences](https://support.diallink.com/en/articles/12735502-preferences.md)
- [Allow microphone and headset access in the web app](https://support.diallink.com/en/articles/12735830-allow-microphone-and-headset-access-in-the-web-app.md)

## Using DialLink

- [Calling basics](https://support.diallink.com/en/articles/10729190-calling-basics.md)
- [Calls tab overview](https://support.diallink.com/en/articles/10708198-calls-tab-overview.md)
- [Call recording](https://support.diallink.com/en/articles/10614266-call-recording.md)
- [Call transferring](https://support.diallink.com/en/articles/10776623-call-transferring.md)
- [AI transcriptions](https://support.diallink.com/en/articles/10614797-ai-transcriptions.md)
- [Call quality in DialLink](https://support.diallink.com/en/articles/10223708-call-quality-in-diallink.md)
- [How to make a call on web, desktop and mobile](https://support.diallink.com/en/articles/10730175-how-to-make-a-call-on-web-desktop-and-mobile.md): Learn how to make a call using the DialLink web version, desktop app, or mobile app.
- [How to receive a call on web, desktop and mobile](https://support.diallink.com/en/articles/10729410-how-to-receive-a-call-on-web-desktop-and-mobile.md): Learn how to receive a call using the DialLink web version, desktop app, or mobile app.
- [How to manually record a call](https://support.diallink.com/en/articles/10724737-how-to-manually-record-a-call.md): Learn how to start call recording manually during an active call.
- [How to add a participant to an active call](https://support.diallink.com/en/articles/10729785-how-to-add-a-participant-to-an-active-call.md): Learn how to add a participant to a call using the DialLink web version, desktop app, or mobile app.
- [How to transfer a call on web, desktop and mobile](https://support.diallink.com/en/articles/10729949-how-to-transfer-a-call-on-web-desktop-and-mobile.md): Learn how to transfer a call using the DialLink web version, desktop app, or mobile app.
- [How to access call history](https://support.diallink.com/en/articles/10777454-how-to-access-call-history.md): Learn how to open a call history using the DialLink web version, desktop app, or mobile app.
- [How to access call timeline](https://support.diallink.com/en/articles/10777606-how-to-access-call-timeline.md): Learn how to open a call timeline using the DialLink web version, desktop app, or mobile app.
- [How to make DialLink the default calling app](https://support.diallink.com/en/articles/10223681-how-to-make-diallink-the-default-calling-app.md)
- [How to call from a specific number in your tenant](https://support.diallink.com/en/articles/10223698-how-to-call-from-a-specific-number-in-your-tenant.md)
- [How to forward incoming calls during and after business hours](https://support.diallink.com/en/articles/10223660-how-to-forward-incoming-calls-during-and-after-business-hours.md)
- [How to put a caller on hold](https://support.diallink.com/en/articles/10223677-how-to-put-a-caller-on-hold.md): Learn how to put a caller on hold using the DialLink web version, desktop app, or mobile app.
- [How to enable international calling and messaging for U.S. and Canadian phone numbers](https://support.diallink.com/en/articles/10223693-how-to-enable-international-calling-and-messaging-for-u-s-and-canadian-phone-numbers.md)
- [How to forward your DialLink calls to a different number](https://support.diallink.com/en/articles/10223690-how-to-forward-your-diallink-calls-to-a-different-number.md)
- [How to handle calls after business hours with an auto-receptionist](https://support.diallink.com/en/articles/10223657-how-to-handle-calls-after-business-hours-with-an-auto-receptionist.md)
- [How to set up an outgoing caller ID for your DialLink number](https://support.diallink.com/en/articles/10223691-how-to-set-up-an-outgoing-caller-id-for-your-diallink-number.md)
- [How to setup automatic call recording](https://support.diallink.com/en/articles/14085967-how-to-setup-automatic-call-recording.md): Learn how users on Professional and Enterprise plans can enable automatic call recording.
- [How to block a phone number](https://support.diallink.com/en/articles/15742075-how-to-block-a-phone-number.md)
- [How to unblock a phone number](https://support.diallink.com/en/articles/15742555-how-to-unblock-a-phone-number.md)
- [Messages tab overview](https://support.diallink.com/en/articles/11896276-messages-tab-overview.md)
- [Before starting business messaging](https://support.diallink.com/en/articles/11896768-before-starting-business-messaging.md)
- [Prohibited messaging content on DialLink](https://support.diallink.com/en/articles/10223725-prohibited-messaging-content-on-diallink.md)
- [Sending a message](https://support.diallink.com/en/articles/10223729-sending-a-message.md)
- [Messaging limits and supported formats](https://support.diallink.com/en/articles/11880118-messaging-limits-and-supported-formats.md)
- [Receiving a message](https://support.diallink.com/en/articles/10223730-receiving-a-message.md)
- [AI message suggestions](https://support.diallink.com/en/articles/11898612-ai-message-suggestions.md)
- [Messaging compliance overview](https://support.diallink.com/en/articles/11868409-messaging-compliance-overview.md)
- [Best practices for sending compliant text messages](https://support.diallink.com/en/articles/10223723-best-practices-for-sending-compliant-text-messages.md)
- [Proper consent for business text messaging](https://support.diallink.com/en/articles/11867428-proper-consent-for-business-text-messaging.md)
- [Opt-out requirements for business text messaging](https://support.diallink.com/en/articles/11867505-opt-out-requirements-for-business-text-messaging.md)
- [Prohibited content in business text messaging](https://support.diallink.com/en/articles/11868338-prohibited-content-in-business-text-messaging.md)
- [Key terms in business text messaging compliance](https://support.diallink.com/en/articles/11868102-key-terms-in-business-text-messaging-compliance.md)
- [Why does my number show as “Scam Likely”?](https://support.diallink.com/en/articles/10223706-why-does-my-number-show-as-scam-likely.md)
- [What number will appear on the caller ID when I call from DialLink?](https://support.diallink.com/en/articles/10223702-what-number-will-appear-on-the-caller-id-when-i-call-from-diallink.md)
- [Why can't I receive a verification code on the DialLink number?](https://support.diallink.com/en/articles/10614223-why-can-t-i-receive-a-verification-code-on-the-diallink-number.md)
- [What happens when I receive another call in DialLink?](https://support.diallink.com/en/articles/10223701-what-happens-when-i-receive-another-call-in-diallink.md)
- [What are the file size and character limits for messages?](https://support.diallink.com/en/articles/10223732-what-are-the-file-size-and-character-limits-for-messages.md)
- [Can I use my DialLink phone number as a WhatsApp number?](https://support.diallink.com/en/articles/13214980-can-i-use-my-diallink-phone-number-as-a-whatsapp-number.md)

## DialLink Admin

- [Network requirements](https://support.diallink.com/en/articles/10366383-network-requirements.md)
- [Delete your DialLink account and cancel your subscription](https://support.diallink.com/en/articles/10223837-delete-your-diallink-account-and-cancel-your-subscription.md)
- [Add and delete users](https://support.diallink.com/en/articles/10223520-add-and-delete-users.md): Learn how to add a new user to your DialLink account and remove an existing one.
- [Where can I find account users?](https://support.diallink.com/en/articles/10608107-where-can-i-find-account-users.md)
- [Sharing user logins among employees](https://support.diallink.com/en/articles/10643444-sharing-user-logins-among-employees.md)
- [Local, toll-free, and international phone numbers](https://support.diallink.com/en/articles/10479137-local-toll-free-and-international-phone-numbers.md): Discover the differences between local, toll-free, and international numbers and learn how to choose the right option for your business.
- [Add new local and toll-free numbers \(US & CA\)](https://support.diallink.com/en/articles/10495710-add-new-local-and-toll-free-numbers-us-ca.md): Learn how to add additional local and toll-free phone numbers to your DialLink account.
- [Add new international phone numbers](https://support.diallink.com/en/articles/13761483-add-new-international-phone-numbers.md): Learn how to add international phone numbers to your DialLink account.
- [Set up local and toll-free phone numbers \(US & CA\)](https://support.diallink.com/en/articles/10495714-set-up-local-and-toll-free-phone-numbers-us-ca.md)
- [Assign and reassign local and toll-free phone numbers \(US & CA\)](https://support.diallink.com/en/articles/10495882-assign-and-reassign-local-and-toll-free-phone-numbers-us-ca.md): Learn how to assign and reassign phone numbers to users, teams, or automated systems in DialLink.
- [Sharing a local or toll-free number in DialLink \(US & CA\)](https://support.diallink.com/en/articles/10746429-sharing-a-local-or-toll-free-number-in-diallink-us-ca.md)
- [Where can I check account phone numbers?](https://support.diallink.com/en/articles/10614140-where-can-i-check-account-phone-numbers.md)
- [Set office-wide Caller ID for a local phone number \(US & CA\)](https://support.diallink.com/en/articles/10223578-set-office-wide-caller-id-for-a-local-phone-number-us-ca.md)
- [How do I register my US & Canada business phone number to meet US carrier requirements?](https://support.diallink.com/en/articles/13236552-how-do-i-register-my-us-canada-business-phone-number-to-meet-us-carrier-requirements.md)
- [How to delete your local or toll-free number \(US & CA\)](https://support.diallink.com/en/articles/10223823-how-to-delete-your-local-or-toll-free-number-us-ca.md)
- [How to change my existing local or toll-free phone number \(US & CA\)](https://support.diallink.com/en/articles/13760812-how-to-change-my-existing-local-or-toll-free-phone-number-us-ca.md)
- [Ring groups](https://support.diallink.com/en/articles/10337338-ring-groups.md)
- [Call queues](https://support.diallink.com/en/articles/10336607-call-queues.md)
- [Configure call forwarding](https://support.diallink.com/en/articles/10504180-configure-call-forwarding.md)
- [Getting started with auto-receptionists](https://support.diallink.com/en/articles/11725880-getting-started-with-auto-receptionists.md)
- [Auto-receptionist setup guide](https://support.diallink.com/en/articles/10336842-auto-receptionist-setup-guide.md)
- [IVR menu](https://support.diallink.com/en/articles/10432925-ivr-menu.md)
- [Managing auto-receptionist operators](https://support.diallink.com/en/articles/10223602-managing-auto-receptionist-operators.md)
- [IVR menu FAQ](https://support.diallink.com/en/articles/10223610-ivr-menu-faq.md)

## AI voice agents & Knowledge bases

- [AiVA AI agent: overview](https://support.diallink.com/en/articles/11485367-aiva-ai-agent-overview.md): Discover what DialLink’s AI voice agent, AiVA, is.
- [Understanding models behind AiVA AI agents](https://support.diallink.com/en/articles/14667347-understanding-models-behind-aiva-ai-agents.md): Learn which models power DialLink’s AI voice agents and how to choose the right one for your use case.
- [Understanding your AiVA AI agent charges](https://support.diallink.com/en/articles/14667367-understanding-your-aiva-ai-agent-charges.md): Learn how AiVA AI agent usage is billed and how to manage related costs.
- [Creating an AiVA AI agent](https://support.diallink.com/en/articles/11511075-creating-an-aiva-ai-agent.md): Learn how to create and configure your AI voice agent.
- [Writing effective role descriptions for AiVA AI agent](https://support.diallink.com/en/articles/14667561-writing-effective-role-descriptions-for-aiva-ai-agent.md): Learn how to write clear and effective role descriptions for your AI voice agent.
- [Writing effective instructions for AiVA AI agent](https://support.diallink.com/en/articles/11511471-writing-effective-instructions-for-aiva-ai-agent.md): Learn how to write clear and effective instructions for your AI voice agent.
- [Using keywords for AI agent call transfers](https://support.diallink.com/en/articles/11511728-using-keywords-for-ai-agent-call-transfers.md): Learn how to use keywords to set up a call transfer from AI agent to a human.
- [Adding AiVA AI voice agents to your call flows](https://support.diallink.com/en/articles/14667635-adding-aiva-ai-voice-agents-to-your-call-flows.md): Learn how to integrate AiVA AI voice agents into your call flows.
- [FAQ: AiVA AI voice agent](https://support.diallink.com/en/articles/14667650-faq-aiva-ai-voice-agent.md): Find answers to the most asked questions about AiVA.
- [Knowledge bases for AiVA: Overview](https://support.diallink.com/en/articles/11511269-knowledge-bases-for-aiva-overview.md): Learn what a knowledge base is and how AiVA, our AI voice agent, use it.
- [Creating a knowledge base for AiVA AI agent](https://support.diallink.com/en/articles/11511340-creating-a-knowledge-base-for-aiva-ai-agent.md): Learn how to create a knowledge base for your AI voice agent step by step.
- [Best practices for writing a text for a knowledge base](https://support.diallink.com/en/articles/11511438-best-practices-for-writing-a-text-for-a-knowledge-base.md): Explore what to include in your knowledge base and how to structure content for the best AI performance.
- [Assign a knowledge base to AiVA AI agent](https://support.diallink.com/en/articles/14667763-assign-a-knowledge-base-to-aiva-ai-agent.md): Learn how to connect your AI voice agent to a knowledge base.
- [Adding a website to a knowledge base](https://support.diallink.com/en/articles/15768845-adding-a-website-to-a-knowledge-base.md): Discover how to add a website to a knowledge base of AI voice agent.
- [MCP servers: Overview](https://support.diallink.com/en/articles/11969252-mcp-servers-overview.md): Learn what MCP servers are and how AI voice agents use them.
- [Adding an MCP server to AiVA AI agent](https://support.diallink.com/en/articles/11969364-adding-an-mcp-server-to-aiva-ai-agent.md): Learn how to connect business tools to your AI voice agent using MCP servers.
- [Adding instructions for MCP-enabled AI agents](https://support.diallink.com/en/articles/11970719-adding-instructions-for-mcp-enabled-ai-agents.md)
- [How to delete MCP server](https://support.diallink.com/en/articles/14685949-how-to-delete-mcp-server.md): Learn how to disconnect an MCP server from your DialLink account.
- [What you can do with HubSpot MCP server](https://support.diallink.com/en/articles/11969853-what-you-can-do-with-hubspot-mcp-server.md)
- [Connecting HubSpot MCP server in DialLink](https://support.diallink.com/en/articles/11969816-connecting-hubspot-mcp-server-in-diallink.md)
- [How to get a HubSpot access token](https://support.diallink.com/en/articles/11969780-how-to-get-a-hubspot-access-token.md)
- [What you can do with Cal.com MCP server](https://support.diallink.com/en/articles/11971383-what-you-can-do-with-cal-com-mcp-server.md)
- [Connecting Cal.com MCP server in DialLink](https://support.diallink.com/en/articles/11971241-connecting-cal-com-mcp-server-in-diallink.md)
- [How to get a Cal.com API key](https://support.diallink.com/en/articles/11970669-how-to-get-a-cal-com-api-key.md)
- [What you can do with Intercom MCP server](https://support.diallink.com/en/articles/12694559-what-you-can-do-with-intercom-mcp-server.md)
- [Connecting Intercom MCP server in DialLink](https://support.diallink.com/en/articles/12694499-connecting-intercom-mcp-server-in-diallink.md)

## Subscription and Billing

- [How much does DialLink cost?](https://support.diallink.com/en/articles/10223421-how-much-does-diallink-cost.md)
- [How much do additional DialLink phone numbers cost?](https://support.diallink.com/en/articles/10223425-how-much-do-additional-diallink-phone-numbers-cost.md): Learn how pricing works for additional local, toll-free, and international phone numbers in DialLink.
- [What features are included in the DialLink Essential plan?](https://support.diallink.com/en/articles/10223461-what-features-are-included-in-the-diallink-essential-plan.md)
- [What features are included in the DialLink Professional plan?](https://support.diallink.com/en/articles/10223462-what-features-are-included-in-the-diallink-professional-plan.md)
- [Is the Enterprise plan right for me?](https://support.diallink.com/en/articles/10223464-is-the-enterprise-plan-right-for-me.md)
- [How can I manage my subscription?](https://support.diallink.com/en/articles/10223807-how-can-i-manage-my-subscription.md): Learn how to upgrade and downgrade your DialLink subscription plan.
- [How to change your billing cycle](https://support.diallink.com/en/articles/10223808-how-to-change-your-billing-cycle.md)
- [View your DialLink billing summary](https://support.diallink.com/en/articles/10223835-view-your-diallink-billing-summary.md)
- [How does adding or removing users affect billing?](https://support.diallink.com/en/articles/10223830-how-does-adding-or-removing-users-affect-billing.md): Learn how adding and removing users affects your subscription cost.
- [How to purchase additional minutes or messages](https://support.diallink.com/en/articles/14338884-how-to-purchase-additional-minutes-or-messages.md): Learn how to purchase additional calling minutes or messages if you exceed your usage limits.
- [How can I change my payment method?](https://support.diallink.com/en/articles/10223828-how-can-i-change-my-payment-method.md)
- [Overview of metered rates](https://support.diallink.com/en/articles/10223831-overview-of-metered-rates.md): Learn what metered rates are, when they apply, and how to manage and pay for them.
- [Top up your account credit balance](https://support.diallink.com/en/articles/10223833-top-up-your-account-credit-balance.md): Learn how to add funds to your account credit balance.
- [Why do I receive invoices from DialLink if I do not recall subscribing to the service?](https://support.diallink.com/en/articles/13868003-why-do-i-receive-invoices-from-diallink-if-i-do-not-recall-subscribing-to-the-service.md)
- [DialLink Cancellation and Refund FAQs](https://support.diallink.com/en/articles/10223841-diallink-cancellation-and-refund-faqs.md)
- [DialLink Billing FAQs](https://support.diallink.com/en/articles/10223840-diallink-billing-faqs.md)
- [Taxes and fees on DialLink invoices](https://support.diallink.com/en/articles/11081870-taxes-and-fees-on-diallink-invoices.md)
- [How to cancel your DialLink subscription while keeping your account active](https://support.diallink.com/en/articles/10223811-how-to-cancel-your-diallink-subscription-while-keeping-your-account-active.md)
- [Payment methods overview](https://support.diallink.com/en/articles/15202309-payment-methods-overview.md): Learn which payment methods you can use to purchase DialLink subscriptions and top up your account balance.
- [How to use ACH payment \(U.S. bank account\)](https://support.diallink.com/en/articles/15202272-how-to-use-ach-payment-u-s-bank-account.md): Learn how to use ACH payment to purchase DialLink subscriptions and top up your account balance.

## Porting numbers to DialLink

- [Number porting to DialLink \(US & CA numbers\)](https://support.diallink.com/en/articles/10996088-number-porting-to-diallink-us-ca-numbers.md)
- [Preparing for number porting \(US & CA numbers\)](https://support.diallink.com/en/articles/10996147-preparing-for-number-porting-us-ca-numbers.md)
- [Creating a porting request \(US & CA numbers\)](https://support.diallink.com/en/articles/10996184-creating-a-porting-request-us-ca-numbers.md)
- [Porting your DialLink number to a different provider \(US & CA numbers\)](https://support.diallink.com/en/articles/10223802-porting-your-diallink-number-to-a-different-provider-us-ca-numbers.md)
- [Checking the status of a number porting request](https://support.diallink.com/en/articles/13761015-checking-the-status-of-a-number-porting-request.md)
- [Porting an international phone number to DialLink \(outside the US & CA\)](https://support.diallink.com/en/articles/13762349-porting-an-international-phone-number-to-diallink-outside-the-us-ca.md)
- [Porting an international DialLink phone number to another provider \(outside the US & CA\)](https://support.diallink.com/en/articles/13762361-porting-an-international-diallink-phone-number-to-another-provider-outside-the-us-ca.md)
- [Set your ported number as the main number](https://support.diallink.com/en/articles/15029017-set-your-ported-number-as-the-main-number.md): Learn how to set a ported number as your main account number.

## US Carrier and A2P 10DLC Registration Trust Page

- [Glossary](https://support.diallink.com/en/articles/13763197-glossary.md)
- [Caller Name \(CNAM\) for US numbers in DialLink](https://support.diallink.com/en/articles/13188943-caller-name-cnam-for-us-numbers-in-diallink.md)
- [Information for company profile registration](https://support.diallink.com/en/articles/14498361-information-for-company-profile-registration.md): Explore what information you need to prepare before submitting a company profile registration.
- [Company profile registration for caller name \(CNAM\)](https://support.diallink.com/en/articles/14498386-company-profile-registration-for-caller-name-cnam.md): Learn how to submit a company profile registration request in DialLink.
- [Set up Caller ID name \(CNAM\) for a phone number in DialLink](https://support.diallink.com/en/articles/13189037-set-up-caller-id-name-cnam-for-a-phone-number-in-diallink.md)
- [Why DialLink numbers can’t be used during registration](https://support.diallink.com/en/articles/13188916-why-diallink-numbers-can-t-be-used-during-registration.md)
- [FAQs about Сaller ID names](https://support.diallink.com/en/articles/10223676-faqs-about-сaller-id-names.md)
- [US carrier A2P 10DLC registration for messaging](https://support.diallink.com/en/articles/10223652-us-carrier-a2p-10dlc-registration-for-messaging.md): Explore more about U.S. carrier registration for text messaging \(A2P 10DLC\).
- [A2P 10DLC fees, limits, and benefits in DialLink](https://support.diallink.com/en/articles/13188951-a2p-10dlc-fees-limits-and-benefits-in-diallink.md)
- [Information required for A2P 10DLC registration](https://support.diallink.com/en/articles/13188896-information-required-for-a2p-10dlc-registration.md)
- [How to register for A2P 10DLC in DialLink](https://support.diallink.com/en/articles/13189010-how-to-register-for-a2p-10dlc-in-diallink.md)
- [A2P 10DLC registration status in DialLink](https://support.diallink.com/en/articles/13188923-a2p-10dlc-registration-status-in-diallink.md)
- [How to resubmit a rejected A2P registration request](https://support.diallink.com/en/articles/14641929-how-to-resubmit-a-rejected-a2p-registration-request.md): This article explains how to update a rejected A2P 10DLC registration request and resubmit it for review.
- [Examples of user consent for text messages](https://support.diallink.com/en/articles/15175164-examples-of-user-consent-for-text-messages.md): Learn how to describe end-user consent for receiving text messages as part of A2P registration, with practical examples for different scenarios.

## International Phone Numbers

- [International phone number registration requirements](https://support.diallink.com/en/articles/13685130-international-phone-number-registration-requirements.md): Get guidance on international phone number registration requirements by country.
- [International phone number registration and ownership fees](https://support.diallink.com/en/articles/13685351-international-phone-number-registration-and-ownership-fees.md): See the fees for registering and maintaining an international phone number.
- [International calling & SMS charges](https://support.diallink.com/en/articles/13685426-international-calling-sms-charges.md): See how international calls and texts are billed outside the US and Canada.
- [International phone numbers in DialLink: requirements and limitations](https://support.diallink.com/en/articles/13189124-international-phone-numbers-in-diallink-requirements-and-limitations.md)

## Desk Phones & DialLink

- [Using DialLink on desk phones](https://support.diallink.com/en/articles/10927733-using-diallink-on-desk-phones.md)
- [Plan limitations for desk phone support](https://support.diallink.com/en/articles/13702216-plan-limitations-for-desk-phone-support.md): Learn how desk phone connectivity varies depending on your DialLink subscription plan.
- [Reassigning or removing a desk phone](https://support.diallink.com/en/articles/11056402-reassigning-or-removing-a-desk-phone.md)
- [Important limitations when using desk phones with DialLink](https://support.diallink.com/en/articles/13725880-important-limitations-when-using-desk-phones-with-diallink.md): Learn about feature limitations when using DialLink on desk phones.
- [Troubleshooting call issues on desk phones](https://support.diallink.com/en/articles/14752218-troubleshooting-call-issues-on-desk-phones.md): Learn how to troubleshoot and resolve issues with making or receiving calls on desk phones purchased through DialLink.
- [Managing contacts on your desk phone](https://support.diallink.com/en/articles/15738876-managing-contacts-on-your-desk-phone.md): Learn how to manage contacts on your desk phone, add them manually, and sync your contact book from HubSpot, Salesforce, Google Contacts, or Microsoft 365.
- [FAQ: DialLink desk phones](https://support.diallink.com/en/articles/13762050-faq-diallink-desk-phones.md)
- [Supported desk phones](https://support.diallink.com/en/articles/10927742-supported-desk-phones.md): Find the list of desk phones available for purchase from DialLink.
- [How to purchase a desk phone from DialLink](https://support.diallink.com/en/articles/11484874-how-to-purchase-a-desk-phone-from-diallink.md)
- [How to set up a desk phone purchased from DialLink](https://support.diallink.com/en/articles/13189095-how-to-set-up-a-desk-phone-purchased-from-diallink.md)
- [How to track the delivery of desk phones purchased from DialLink](https://support.diallink.com/en/articles/13867947-how-to-track-the-delivery-of-desk-phones-purchased-from-diallink.md): This article explains how you can track the shipment of desk phones purchased from DialLink.
- [How to re-provision a desk phone purchased from DialLink](https://support.diallink.com/en/articles/14817063-how-to-re-provision-a-desk-phone-purchased-from-diallink.md): Follow step-by-step instructions to re-provision a desk phone purchased from DialLink.
- [Adding user-owned desk phones](https://support.diallink.com/en/articles/13700049-adding-user-owned-desk-phones.md): See the list of user-owned desk phones that Enterprise users can register with DialLink.
- [User-owned desk phone setup workflow](https://support.diallink.com/en/articles/11112986-user-owned-desk-phone-setup-workflow.md): Learn the steps Enterprise users need to follow to connect their desk phones to DialLink.
- [Adding a user-owned desk phone to the DialLink account](https://support.diallink.com/en/articles/11056267-adding-a-user-owned-desk-phone-to-the-diallink-account.md): Learn how users on the Enterprise plan can connect desk phones to their DialLink account.
- [Finding the MAC address](https://support.diallink.com/en/articles/11116165-finding-the-mac-address.md): Learn how to find the MAC address required to connect a desk phone to a DialLink account for users on the Enterprise plan.
- [Configuring a user-owned desk phone in DialLink](https://support.diallink.com/en/articles/11056389-configuring-a-user-owned-desk-phone-in-diallink.md): Explore how users on the Enterprise plan can configure desk phones connected to their DialLink account.
- [Provisioning user-owned desk phones for DialLink](https://support.diallink.com/en/articles/11116122-provisioning-user-owned-desk-phones-for-diallink.md): Discover how users on the Enterprise plan can provision their desk phones to connect to the DialLink’s business phone system.
- [Provisioning a user-owned Polycom phone](https://support.diallink.com/en/articles/11112954-provisioning-a-user-owned-polycom-phone.md): Learn how users on the Enterprise plan can provision their Polycom desk phones to connect to the DialLink’s business phone system.
- [Provisioning a user-owned Yealink phone](https://support.diallink.com/en/articles/11056321-provisioning-a-user-owned-yealink-phone.md): Explore how users on the Enterprise plan can provision their Yealink desk phones to connect to the DialLink’s business phone system.

## Integrations

- [WhatsApp for Business in DialLink: Overview](https://support.diallink.com/en/articles/13215041-whatsapp-for-business-in-diallink-overview.md): Learn more about the WhatsApp for Business native integration.
- [Requirements for WhatsApp integration in DialLink](https://support.diallink.com/en/articles/13236379-requirements-for-whatsapp-integration-in-diallink.md)
- [How to connect a WhatsApp Business account to DialLink](https://support.diallink.com/en/articles/13236416-how-to-connect-a-whatsapp-business-account-to-diallink.md)
- [How to create a WhatsApp sender in DialLink](https://support.diallink.com/en/articles/13236497-how-to-create-a-whatsapp-sender-in-diallink.md)
- [Accessing WhatsApp messages in DialLink](https://support.diallink.com/en/articles/14403955-accessing-whatsapp-messages-in-diallink.md): See how to find WhatsApp messages in DialLink.
- [Sending WhatsApp for Business messages in DialLink](https://support.diallink.com/en/articles/13236513-sending-whatsapp-for-business-messages-in-diallink.md): See how to send WhatsApp messages in DialLink.
- [FAQ: WhatsApp for Business integration](https://support.diallink.com/en/articles/14405008-faq-whatsapp-for-business-integration.md): Get answers to common questions about the WhatsApp for Business integration.
- [Introduction to DialLink Salesforce integration](https://support.diallink.com/en/articles/12082956-introduction-to-diallink-salesforce-integration.md): Read what you can do with the Salesforce native integration.
- [Prerequisites for the Salesforce native integration](https://support.diallink.com/en/articles/12082980-prerequisites-for-the-salesforce-native-integration.md): Review the requirements you must meet to set up the Salesforce native integration.
- [Setting up the Salesforce native integration](https://support.diallink.com/en/articles/12736072-setting-up-the-salesforce-native-integration.md): Learn how to connect DialLink and Salesforce step by step.
- [Managing your Salesforce native integration](https://support.diallink.com/en/articles/12737411-managing-your-salesforce-native-integration.md): Explore what you can configure in the Salesforce native integration.
- [Fix Salesforce call/message log issues](https://support.diallink.com/en/articles/14803479-fix-salesforce-call-message-log-issues.md): Learn how to troubleshoot and resolve failed call and message logs from DialLink to Salesforce.
- [Overview: Microsoft Teams native integration](https://support.diallink.com/en/articles/12694657-overview-microsoft-teams-native-integration.md): Read what you can do with the Microsoft Teams native integration.
- [Microsoft Teams native integration prerequisites](https://support.diallink.com/en/articles/14430660-microsoft-teams-native-integration-prerequisites.md): Review the requirements you must meet to set up the Microsoft Teams native integration.
- [Setting up the Microsoft Teams native integration](https://support.diallink.com/en/articles/12694785-setting-up-the-microsoft-teams-native-integration.md): Learn how to connect DialLink and Microsoft Teams step by step.
- [Managing your Microsoft Teams native integration](https://support.diallink.com/en/articles/12694812-managing-your-microsoft-teams-native-integration.md): Explore what you can configure in the Microsoft Teams native integration.
- [Fix Teams call/message log issues](https://support.diallink.com/en/articles/14803493-fix-teams-call-message-log-issues.md): Learn how to troubleshoot and resolve failed call and message logs from DialLink to Microsoft Teams.
- [Overview: The DialLink Slack native integration](https://support.diallink.com/en/articles/14430752-overview-the-diallink-slack-native-integration.md): Learn what you can do with the Slack native integration.
- [Prerequisites for the Slack native integration](https://support.diallink.com/en/articles/14430764-prerequisites-for-the-slack-native-integration.md): Explore prerequisites for the Slack native integration.
- [Setting up the Slack native integration](https://support.diallink.com/en/articles/14430766-setting-up-the-slack-native-integration.md): Learn how to connect DialLink and Slack step by step.
- [Managing your Slack native integration](https://support.diallink.com/en/articles/14430776-managing-your-slack-native-integration.md): Explore the configuration settings for the Slack native integration.
- [Fix Slack call/message log issues](https://support.diallink.com/en/articles/14803499-fix-slack-call-message-log-issues.md): Learn how to troubleshoot and resolve failed call and message logs from DialLink to Slack.
- [Overview: The DialLink HubSpot native integration](https://support.diallink.com/en/articles/14430791-overview-the-diallink-hubspot-native-integration.md): Learn what you can do with the HubSpot native integration.
- [Prerequisites for the HubSpot native integration](https://support.diallink.com/en/articles/14430808-prerequisites-for-the-hubspot-native-integration.md): Explore prerequisites for the HubSpot native integration.
- [Setting up the HubSpot native integration](https://support.diallink.com/en/articles/14430819-setting-up-the-hubspot-native-integration.md): Learn how to connect DialLink and HubSpot CRM.
- [Managing your HubSpot native integration](https://support.diallink.com/en/articles/14430828-managing-your-hubspot-native-integration.md): Explore the configuration settings for the HubSpot native integration.
- [Fix HubSpot call/message log issues](https://support.diallink.com/en/articles/14803485-fix-hubspot-call-message-log-issues.md): Learn how to troubleshoot and resolve failed call and message logs from DialLink to HubSpot.
- [Overview: Google Contact native integration](https://support.diallink.com/en/articles/14431330-overview-google-contact-native-integration.md): Learn what you can do with the Google Contact native integration.
- [Google Contacts native integration prerequisites](https://support.diallink.com/en/articles/14431336-google-contacts-native-integration-prerequisites.md): Explore prerequisites for the Google Contacts native integration.
- [Setting up the Google Contacts native integration](https://support.diallink.com/en/articles/14431367-setting-up-the-google-contacts-native-integration.md): Learn how to connect your Google Contacts to DialLink.
- [Managing your Google Contacts integration](https://support.diallink.com/en/articles/14431372-managing-your-google-contacts-integration.md): Explore the configuration settings for the Google Contacts native integration.
- [Overview: Microsoft 365 Contacts native integration](https://support.diallink.com/en/articles/14431402-overview-microsoft-365-contacts-native-integration.md): Learn what you can do with the Microsoft 365 Contacts native integration.
- [Microsoft 365 Contacts native integration prerequisites](https://support.diallink.com/en/articles/14431405-microsoft-365-contacts-native-integration-prerequisites.md): Explore prerequisites for the Microsoft 365 Contacts native integration.
- [Microsoft 365 Contacts native integration setup](https://support.diallink.com/en/articles/14431408-microsoft-365-contacts-native-integration-setup.md): Learn how to connect your Microsoft 365 Contacts to DialLink.
- [Disconnect Microsoft 365 Contacts](https://support.diallink.com/en/articles/14431416-disconnect-microsoft-365-contacts.md): Learn how to disconnect your Microsoft 365 account from DialLink.
- [Overview: DialLink integrations via Zapier](https://support.diallink.com/en/articles/10223755-overview-diallink-integrations-via-zapier.md): Explore which business applications DialLink provides Zapier templates for.
- [Prerequisites for DialLink integrations via Zapier](https://support.diallink.com/en/articles/14430396-prerequisites-for-diallink-integrations-via-zapier.md): Review the requirements you must meet to set up workflows with DialLink in Zapier.
- [Connect DialLink to your Zapier account](https://support.diallink.com/en/articles/14430413-connect-diallink-to-your-zapier-account.md): Learn how to connect DialLink to your Zapier account.
- [What CRMs does DialLink integrate with?](https://support.diallink.com/en/articles/10223753-what-crms-does-diallink-integrate-with.md)
- [DialLink and Stripe workflow setup in Zapier](https://support.diallink.com/en/articles/10223783-diallink-and-stripe-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Stripe in Zapier.
- [DialLink and Zoho CRM workflow setup in Zapier](https://support.diallink.com/en/articles/10223788-diallink-and-zoho-crm-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Zoho CRM in Zapier.
- [DialLink and Zendesk workflow setup in Zapier](https://support.diallink.com/en/articles/10223773-diallink-and-zendesk-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Zendesk in Zapier.
- [DialLink and Pipedrive workflow setup in Zapier](https://support.diallink.com/en/articles/10223786-diallink-and-pipedrive-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Pipedrive in Zapier.
- [DialLink and Mailchimp workflow setup in Zapier](https://support.diallink.com/en/articles/10223789-diallink-and-mailchimp-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Mailchimp in Zapier.
- [DialLink and Google Forms workflow setup in Zapier](https://support.diallink.com/en/articles/10223781-diallink-and-google-forms-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Google Forms in Zapier.
- [DialLink and Gmail workflow setup in Zapier](https://support.diallink.com/en/articles/10223785-diallink-and-gmail-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Gmail in Zapier.
- [DialLink and ActiveCampaign workflow setup in Zapier](https://support.diallink.com/en/articles/10223780-diallink-and-activecampaign-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and ActiveCampaign in Zapier.
- [DialLink and Microsoft 365 workflow setup in Zapier](https://support.diallink.com/en/articles/14430503-diallink-and-microsoft-365-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Microsoft Office 365 in Zapier.
- [DialLink and Zoho Desk workflow setup in Zapier](https://support.diallink.com/en/articles/14430540-diallink-and-zoho-desk-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Zoho Desk in Zapier.
- [DialLink and Intercom workflow setup in Zapier](https://support.diallink.com/en/articles/14430574-diallink-and-intercom-workflow-setup-in-zapier.md): Learn how to automate workflows between DialLink and Intercom in Zapier.
- [Create an API Key](https://support.diallink.com/en/articles/10223752-create-an-api-key.md)
- [Does DialLink have an API?](https://support.diallink.com/en/articles/10223750-does-diallink-have-an-api.md)

## Troubleshooting call quality

- [Common call quality issues on web version, mobile and desktop apps](https://support.diallink.com/en/articles/13686571-common-call-quality-issues-on-web-version-mobile-and-desktop-apps.md): Explore common call quality issues and their underlying causes.
- [Troubleshooting call quality on web version, mobile and desktop apps](https://support.diallink.com/en/articles/13686804-troubleshooting-call-quality-on-web-version-mobile-and-desktop-apps.md): Explore recommended steps to troubleshoot call quality issues across the web version, mobile, and desktop apps.
- [Troubleshooting call quality on desk phones](https://support.diallink.com/en/articles/13686866-troubleshooting-call-quality-on-desk-phones.md): Explore recommended steps to troubleshoot call quality issues on desk phones.
- [When to contact customer support](https://support.diallink.com/en/articles/13686903-when-to-contact-customer-support.md): Learn how to contact DialLink customer support about call quality issues and what information to gather before reaching out.

## Troubleshooting common login issues with the DialLink web, mobile, and desktop applications

- [Confirming the login URL for the web browser version](https://support.diallink.com/en/articles/13869984-confirming-the-login-url-for-the-web-browser-version.md)
- [You forgot your password](https://support.diallink.com/en/articles/13870009-you-forgot-your-password.md)
- [Your email and/or password are not correct](https://support.diallink.com/en/articles/13870016-your-email-and-or-password-are-not-correct.md)
- [You see a blank screen after logging in to the DialLink’s web browser version](https://support.diallink.com/en/articles/13870039-you-see-a-blank-screen-after-logging-in-to-the-diallink-s-web-browser-version.md)
- [Cannot login to the DialLink’s mobile app](https://support.diallink.com/en/articles/13870048-cannot-login-to-the-diallink-s-mobile-app.md)
- [You see a payment confirmation required screens in the DialLink web browser version, mobile or desktop apps](https://support.diallink.com/en/articles/13870055-you-see-a-payment-confirmation-required-screens-in-the-diallink-web-browser-version-mobile-or-desktop-apps.md)

## Professional setup service

- [Service availability by plan](https://support.diallink.com/en/articles/13726296-service-availability-by-plan.md): Discover which subscription plans allow users to request professional setup.
- [Services included in the professional setup](https://support.diallink.com/en/articles/13726302-services-included-in-the-professional-setup.md): Learn what is included in professional setup on different plans.
- [Cost of professional setup services](https://support.diallink.com/en/articles/13726318-cost-of-professional-setup-services.md): Learn the cost of professional setup for users on different subscription plans.

## Return and refund policy

- [Free trial refund](https://support.diallink.com/en/articles/13741779-free-trial-refund.md): Learn how refunds work for free trials and what to do if you were charged unintentionally.
- [Refund for different subscriptions](https://support.diallink.com/en/articles/13741787-refund-for-different-subscriptions.md): Learn how refunds work for monthly and annual subscriptions.
- [Refund and return policy for desk phones purchased from DialLink](https://support.diallink.com/en/articles/13741795-refund-and-return-policy-for-desk-phones-purchased-from-diallink.md): Learn about eligibility requirements, fees, and conditions for returning desk phones purchased from DialLink.

## The DialLink Basic Business Line

- [About the Basic Business Line](https://support.diallink.com/en/articles/14281555-about-the-basic-business-line.md): Learn what the DialLink Basic Business Line includes, its specifics, and how to purchase it.
- [BBL: Access DialLink Settings Console](https://support.diallink.com/en/articles/14484211-bbl-access-diallink-settings-console.md): Learn how to access the DialLink Settings Console to adjust your business phone line settings.
- [Getting around your Basic Business Line account](https://support.diallink.com/en/articles/14284923-getting-around-your-basic-business-line-account.md): Learn which phone line settings you can adjust.
- [BBL: Port your number to DialLink](https://support.diallink.com/en/articles/14281711-bbl-port-your-number-to-diallink.md): Learn how to port your existing phone number under the Basic Business Line subscription plan.
- [BBL: Check number port status](https://support.diallink.com/en/articles/14283338-bbl-check-number-port-status.md): Learn how to check the status of your number porting request.
- [BBL: Top up your account balance](https://support.diallink.com/en/articles/14283634-bbl-top-up-your-account-balance.md): Explore how to add funds to your account balance.
- [BBL: Desk phone orders & shipping](https://support.diallink.com/en/articles/14284450-bbl-desk-phone-orders-shipping.md): Learn how your desk phone is shipped and how to track its delivery.
- [BBL: Connect a DialLink desk phone](https://support.diallink.com/en/articles/14284689-bbl-connect-a-diallink-desk-phone.md): Learn what you need to do to start using your desk phone for calls.
- [BBL: Update voicemail greeting](https://support.diallink.com/en/articles/14284755-bbl-update-voicemail-greeting.md): Learn about the available options for updating your voicemail audio.
- [FAQ: The DialLink Basic Business Line](https://support.diallink.com/en/articles/14284889-faq-the-diallink-basic-business-line.md): Find answers to the most common questions about using a phone line with DialLink.
- [BBL: Desk phone call troubleshooting](https://support.diallink.com/en/articles/14753412-bbl-desk-phone-call-troubleshooting.md): Learn how to troubleshoot and resolve issues with making or receiving calls on desk phones.
- [BBL: Caller name registration](https://support.diallink.com/en/articles/14995163-bbl-caller-name-registration.md): Learn how to register a caller name for outbound calls from your phone line.
- [BBL: Payment methods](https://support.diallink.com/en/articles/15202481-bbl-payment-methods.md): Learn which payment methods you can use to top up your account balance.

## Voicemails

- [Overview of voicemails](https://support.diallink.com/en/articles/14717720-overview-of-voicemails.md): Learn how voicemail works and how to access your messages in DialLink.
- [Creating your voicemail greeting](https://support.diallink.com/en/articles/14717855-creating-your-voicemail-greeting.md): Learn how to create or update your voicemail greeting.
- [Set up your voicemail greeting](https://support.diallink.com/en/articles/14717932-set-up-your-voicemail-greeting.md): Learn how to set up a voicemail greeting for your phone number.

## Internal chats

- [Overview of internal chats](https://support.diallink.com/en/articles/15271864-overview-of-internal-chats.md): Discover what internal chats are and how to access them in DialLink.
- [Starting an internal chat](https://support.diallink.com/en/articles/15271905-starting-an-internal-chat.md): Learn how to start an internal chat in DialLink to collaborate with your team directly within a conversation.
- [Deleting an internal chat](https://support.diallink.com/en/articles/15272112-deleting-an-internal-chat.md): Learn how to delete an internal chat in DialLink.

## Contacts

- [Contact tab overview](https://support.diallink.com/en/articles/15760747-contact-tab-overview.md)
- [How to add a contact](https://support.diallink.com/en/articles/15760777-how-to-add-a-contact.md): Learn how to add new contacts to your DialLink workspace.
- [AI-suggested contacts](https://support.diallink.com/en/articles/15761330-ai-suggested-contacts.md): Discover how to manage contacts suggested by AI based on calls or messages received from unknown numbers.