Verify the phone number configuration to make sure everything is correctly set up and working as expected. Configure settings, including assignment, call forwarding, and voicemail.
General information
To see the phone number information:
Go to your web workspace in DialLink.
Navigate to
> Product settings > Phone numbers.Select the phone number from the list.
You can use the phone number for making and receiving calls, sending and receiving SMS and multimedia messages. Check the purpose statuses at the top:
Set up general settings
To complete primary settings for the number:
Enter a name to identify the phone number on the platform. Only DialLink users will see this name.
Specify Caller ID.
Choose whether the number should be available for worldwide communication.
Call flow
Assign the number
In the Assignment field, you can specify who will be responsible for handling calls to this number. You can assign the number to:
A user registered on the DialLink platform.
A ring group, allowing multiple people to receive and manage calls.
A call queue, where calls are distributed among available agents.
An auto-receptionist, playing a menu with options for callers to choose from.
Select the appropriate option based on your needs, and choose the target assignee (a user, a ring group name, etc.) from the drop-down list.
See Assign and reassign numbers for more details.
Configure call forwarding
Enable and set up call forwarding to redirect incoming calls to another number. Choose the forwarding number, set the time zone, and decide whether calls should be forwarded 24/7 or only during specific hours.
See Configure call forwarding for more details.
Adjust ring duration
Set the ring duration before a caller is sent to voicemail. Specify duration that balances giving agents enough time to answer while minimizing wait time for callers.
Configure voicemail
Choose how to manage missed calls for this number. Redirect callers to voicemail and transcribe voicemails for fast processing. Aternatively, route missed calls to an AI assistant, which will greet callers, take messages, and answer basic questions instead of agents.
See Handle missed calls and AI assistant for more details.
Specify address
In the Safety section, you must provide a physical street address to assign to the number to comply with the E911 mandate. If an emergency call is made using the number, the associated address will be sent to emergency services to assist in locating the caller.