DialLink Admin
Manage your team, users, and phone numbers with DialLink’s admin tools.
29 articles
Ring groups
Call queues
Network requirements
Users
Learn about user management in DialLink
Add & remove users
Where can I find account users?
Sharing user logins among employees
Number management
Add, configure, and assign phone numbers to fit your needs
Add new numbers
Local and toll-free numbers
Set up numbers
Assign and reassign numbers
Configure call forwarding
Handle missed calls
AI assistant
Sharing a number in DialLink
Where can I check account phone numbers?
Set Office-Wide Caller ID
AI Agent & Knowledge Base
Answer questions and route calls with an AI agent powered by a knowledge base
Introducing the AI agent in DialLink
What can an AI agent do?
Creating an AI agent in DialLink
Writing effective Role and Instructions for the AI agent
Using keywords for call routing
Knowledge base for the AI agent
Creating a knowledge base in DialLink
Best practices for writing a helpful knowledge base