DialLink Admin
Manage your team, users, and phone numbers with DialLink’s admin tools.
30 articles
Network requirements
Users
Learn about user management in DialLink
Add & remove users
Where can I find account users?
Sharing user logins among employees
Number Management
Add, configure, and assign phone numbers to fit your needs
Add new numbersLearn how to add additional local, toll-free, and international phone numbers to your DialLink account.
Local and toll-free numbersDiscover the differences between local, toll-free, and international numbers and learn how to choose the right option for your business.
Set up numbers
Assign and reassign numbersLearn how to assign and reassign phone numbers to users, teams, or automated systems in DialLink.
Sharing a number in DialLink
Where can I check account phone numbers?
Set office-wide Caller ID
How do I register my business phone number to meet US carrier requirements?
AI Agent & Knowledge Base
Answer questions and route calls with an AI agent powered by a knowledge base
Introducing the AI agent in DialLink
What can an AI agent do?
Creating an AI agent in DialLink
Writing effective Role and Instructions for the AI agent
Using keywords for call routing
Knowledge base for the AI agent
Creating a knowledge base in DialLink
Best practices for writing a helpful knowledge base
Call management
Learn how to manage call flows using DialLink’s call management features.
Ring groups
Call queues
Configure call forwarding
Handle missed calls
AI assistant