International phone numbers are available only on the Professional and Enterprise plans.
DialLink supports both US and international phone numbers. Each DialLink tenant must have at least one active US phone number.
A US number is required at the account level and serves as the foundation for core platform functionality. Once a US number has been added and you are on the Professional or Enterprise plan, you can also add and use international phone numbers alongside it.
Each user license includes one free US-based phone number, so you don’t need to purchase a US number separately to activate the tenant
Why is a US phone number required?
DialLink currently relies on a US number for:
Tenant activation and baseline telephony setup.
US carrier and compliance flows.
Certain calling and messaging features that are US-centric by design, like caller IDs (CNAMs) or A2P 10DLC.
Because of this, a tenant without at least one US number is not supported.
How can you use international phone numbers in DialLink?
International phone numbers are available on the Professional and Enterprise plans and can be added once at least one US number has been added to the tenant. International numbers can be used for:
Receiving inbound calls in specific countries.
Making outbound calls to local destinations.
Assigning numbers to users, teams, or call flows (depending on configuration).
International numbers extend your tenant coverage, but they do not replace a US number.
Supported phone number combinations in DialLink
A DialLink tenanttenantcan include:
One US number and multiple international numbers
Multiple US numbers and multiple international numbers
Each tenant requires at least one US phone number and can’t be set up with international numbers only, but every user license includes a free US-based phone number, so there’s no need to purchase one separately.
FAQ
Do I need a US number if my business is outside the US?
Yes. A US number is still required at the tenant level, but every user license includes a free US-based phone number, so there’s no need to purchase one separately.
Can international numbers replace a US number?
No. International numbers are added in addition to a US number.
Can I remove my US number after adding international ones?
No. At least one US number must remain active at all times.
How do I get an international phone number with DialLink?
International phone numbers with DialLink can be requested after you’ve signed up for the professional or enterprise plan by submitting a support ticket.
Registration requirements vary by country and may include proof of local presence or other documentation. To understand what’s required in each country, please review our international phone number registration requirements page. Our team will guide you through the process to help ensure compliance with local regulations.
Please note that registration timelines and approval processes are governed by local authorities and are outside of DialLink’s control.
To see which countries and phone number types are supported, as well as the applicable registration and monthly fees, refer to the fees table on this page. You can search the table by country to find the information relevant to your needs.
International phone numbers are not available during the free trial period.
What are the registration and ongoing fees for international phone numbers?
Fees vary by country. Each international phone number has a non-refundable one-time $20 registration fee. Recurring charges vary by country and are billed monthly or annually, depending on your DialLink subscription plan. For full details, refer to our international phone number fees page.
All prices are in USD. Taxes and applicable fees are added at checkout.
Are calls within countries outside the US and Canada included in my DialLink subscription?
No. Calls and SMS within countries outside the US and Canada are not included in your subscription and are billed as metered usage. For example, a call placed from a German phone number to another German phone number is billed separately based on the applicable per-minute rates and the call duration.
What are the rates for international calling and texting?
Rates vary based on the destination country and where you’re calling or texting from. Visit our international calling and texting rates page to view detailed pricing.