If you successfully enter your credentials in the DialLink web application but see a completely blank screen, or only the top menu with the logo for more than two minutes without access to the main workspace, try the troubleshooting steps below.
Switch your browser
Make sure you are using a supported browser. We recommend:
Google Chrome
Mozilla Firefox
Safari
DialLink does not support Internet Explorer and Microsoft Edge. If you are using an unsupported or outdated browser, please switch to one of the recommended options.
Clear your browser cache
Cached files and cookies may prevent the application from loading properly.
Clear your browser’s cookies and cached data, then restart the browser and try logging in again. Refer to your browser’s official help documentation for instructions specific to Chrome, Firefox, or Safari.
Try incognito or private mode
Open a new Incognito (Chrome) or Private (Firefox/Safari) window and attempt to log in again.
This can help identify whether the issue is related to stored cache, cookies, or browser extensions.
Disable browser extensions
Some browser extensions, such as ad blockers or privacy tools, may interfere with the web application.
Temporarily disable your extensions and try logging in again.
Still experiencing the issue?
If you have completed the steps above and the issue persists, please contact our support team at support@diallink.com with:
A screenshot of the issue
The browser and version you are using
Your operating system
This information will help us investigate and resolve the issue more quickly.