DialLink allows you to submit a company profile registration through the DialLink interface.
Important: DialLink does not guarantee approval of your registration request.
Information required for company profile registration.
To complete company profile registration, US carriers require basic business information and contact details.
Understanding fees for caller name (CNAM) registration
Registering and updating your company profile is free. This applies to both US local and US toll-free numbers.
How to register for caller name (CNAM) in DialLink
You can submit your CNAM registration request directly through a form in the DialLink interface. The system guides you step by step through the process.
Step 1: Access the company profile registration form
To access the form:
Go to Settings
Desktop:
Mobile:
2. Navigate to Phone system settings
3. Open the Trust section
Desktop:
Mobile:
4. Find Company profile
5. Click on the Create button
Step 2: Confirm the purpose of using a phone number
Select how you use a phone number:
For business
For personal use
Then confirm whether you have a US or Canadian address and mobile phone number. Your mobile phone number must be provided by a traditional carrier. VoIP numbers are not supported.
You’ll also be asked whether you have a business tax ID number.
Your answers determine which registration flow you’ll follow.
Desktop:
Mobile:
Step 3.1: Complete the registration for business use
1. Enter business registration details
On the next step you will be asked to provide your business registration details. Select your Business registration ID type (for example, EIN or another applicable identifier). Enter your registration number exactly as it appears in your tax documents.
Desktop:
Mobile:
Example of a registration number in tax documents:
2. Confirm business address from tax documents
Choose an existing address or add a new one. Make sure the address exactly matches your official tax or registration paperwork.
US carriers cross-reference this data with tax agencies. Mismatched information is one of the most common reasons for registration rejection. To avoid rejection, ensure the legal business name and address match exactly with the one in your tax document. Use official documentation to verify accuracy before submission.
Desktop:
Mobile:
Example of a business address in tax documents:
3. Provide additional business information
Select and enter:
Business type
Company type
Business identity
Industry
Website, business listing, or other online presence
Regions of operation
This information helps carriers assess your business profile and messaging intent.
If your business doesn’t have a website, provide another verifiable online presence.
Desktop:
Mobile:
4. Add a point of contact
Enter details for the primary contact person:
First name and last name
Email address
Job title
Position
Phone number
This person may be contacted if carriers need clarification during the review process.
Desktop:
Mobile:
5. Submit your request
Once all the information is complete, submit your registration request by clicking the Submit button.
Step 3.2: Complete the registration for personal use
1. Enter your personal details
Provide the following information:
First name
Last name
Email address
Phone number
The phone number must be a carrier-based US or Canadian mobile number.
VoIP numbers (including DialLink numbers) are not supported.
Desktop:
Mobile:
2. Provide your home address
Сhoose an existing address added to your tenant or add a new one. US and Canadian addresses are accepted. PO boxes are allowed.
Desktop:
Mobile:
After submission
Track your registration status in Settings > Phone system settings > Trust.
Wait for registration approval.
Once approved, you can enable CNAM for your tenant. Learn more in the Set up Caller ID name (CNAM) for a phone number in DialLink article.