This article explains how to set up a Caller ID name (CNAM) for one or more phone numbers in DialLink.
Before you start
Make sure that:
A registered company/business profile. CNAM can't be set up without one. To learn more, see Company/business profile registration.
A caller ID name that meets carrier rules. It must be 15 characters or fewer, use only letters, numbers, periods, commas, and spaces, and clearly relate to your business name. For the full requirements, see CNAM (Caller ID) registration: Overview.
Step 1: Add CNAM (Caller ID) name
To add a caller ID name:
Go to Settings.
Desktop:
Mobile:
2. Under Phone system settings, open the General tab.
Desktop:
Mobile:
3. Click Caller ID names.
Desktop:
4. Click + Add caller ID name.
Desktop:
Mobile:
5. Enter the name you want to display.
Desktop:
Mobile:
6. Click Save.
Desktop:
Mobile:
Approval takes 48 to 72 hours after you submit your request. Once it's approved, the status next to your name changes to Approved.
Step 2: Assign CNAM (Caller ID) name to a phone number
Go to Settings > Phone numbers.
Desktop:
Mobile:
2. Select the phone number you want to configure.
Desktop:
Mobile:
3. Find Caller ID name and click Change.
Desktop:
Mobile:
4. Click Choose existing on the web browser and desktop versions.
Desktop:
5. Select the caller ID name you want to assign.
Desktop:
Mobile:
6. Click Save on the web browser and desktop versions.
Desktop:
To use the same name on more phone numbers, repeat these steps for each number.