DialLink allows you to receive calls in-app only. This means you’ll be notified of incoming calls only when the web app is open. When a new all comes in, you’ll have three options: Accept, Reject, or Ignore.

Figure 60: Receiving a Call

Steps for DialLink mobile:

1. Receive call on mobile, as shown in Figure 61 below.

Figure 61: Receiving a Call on Mobile.

Figure 62: Upon receiving a call

To make a call, go to your workspace on the web and click on Call.

Figure 63: Make a Call on Web

Figure 64: Make a Call on Mobile

Figure 65: Upon Making a Call on Mobile

Refer to Figure 66 below for Active Call Control on the web app.

Figure 66: Active Call Controls on Web App

Refer to Figure 67 for Active Call Controls on the mobile app.

Figure 67: Active Call Controls on Mobile

Refer to the article ‘How to transfer calls’ for instructions on both the DialLink Web and Mobile apps.

Refer to the article ‘How to record calls’ for guidance on using this feature in the DialLink web and Mobile apps.

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Follow these steps the for DialLink web:

1. Log in to your DialLink web app.

2. Click on Call to view the call history. This displays all recent incoming, outgoing, and missed calls, sorted from the most recent to the least.

Figure 68: Call History on Web

View Call History on Mobile:

1. Open the DialLink mobile app.

2. Navigate to the History tab to view recent incoming, outgoing, and missed calls. The call history is sorted from the most recent to the least.

Figure 69: Using Call History on Mobile

Follow these steps to view the Call Timeline for a specific contact on DialLink Web:

1. Open DialLink web.

2. Navigate to the Call section.

3. Select the Call History of any contact to access the Call Timeline, which displays all call records associated with that contact.

Figure 70: Call Timeline on Web

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Viewing Call Timeline on DialLink Mobile

Follow these steps to access the Call History on DialLink Mobile:

1. Open the DialLink Mobile App.

2. Navigate to the History tab to view recent incoming, outgoing, and missed calls for all contacts. The list is sorted from the most recent to the least.

3. Click on Call History of any contact. You will then see Call Details, which include the complete Call History for that particular contact.

Figure 71: Call Timeline on Mobile

Figure 72: Call Timeline on Mobile

Post-dial DTMF strings allow you to append PINs or other ID numbers to a specific contact number, using the comma (',') character to represent 2-second pauses in sequence. This feature is particularly useful for standard conference bridges you frequently call, where you need to enter a PIN or ID number to gain access. (Examples are COMING SOON).