Using DialLink
Learn how to make the most of DialLink's features for calling, messaging, and more.
43 articles
Calling & Call Management
Learn the basics of calling, recording, and handling calls in DialLink
How-To Guides
Learn how to use calling features on web and mobile
- How to make a call on web, desktop and mobileLearn how to make a call using the DialLink web version, desktop app, or mobile app.
- How to receive a call on web, desktop and mobileLearn how to receive a call using the DialLink web version, desktop app, or mobile app.
- How to manually record a callLearn how to start call recording manually during an active call.
- How to add a participant to an active callLearn how to add a participant to a call using the DialLink web version, desktop app, or mobile app.
- How to transfer a call on web, desktop and mobileLearn how to transfer a call using the DialLink web version, desktop app, or mobile app.
- How to access call historyLearn how to open a call history using the DialLink web version, desktop app, or mobile app.
- How to access call timelineLearn how to open a call timeline using the DialLink web version, desktop app, or mobile app.
- How to make DialLink the default calling app
- How to call from a specific number in your tenant
- How to forward incoming calls during and after business hours
- How to put a caller on holdLearn how to put a caller on hold using the DialLink web version, desktop app, or mobile app.
- How to enable international calling and messaging for U.S. and Canadian phone numbers
- How to forward your DialLink calls to a different number
- How to handle calls after business hours with an auto-receptionist
- How to set up an outgoing caller ID for your DialLink number
- How to setup automatic call recordingLearn how users on Professional and Enterprise plans can enable automatic call recording.
- How to block a phone number
- How to unblock a phone number
Messaging Compliance
Learn how to send compliant business texts
Using DialLink: Q&A
Find quick answers to common questions about using DialLink
- Why does my number show as “Scam Likely”?
- What number will appear on the caller ID when I call from DialLink?
- Why can't I receive a verification code on the DialLink number?
- What happens when I receive another call in DialLink?
- What are the file size and character limits for messages?
- Can I use my DialLink phone number as a WhatsApp number?