Using DialLink
Learn how to make the most of DialLink's features for calling, messaging, and more.
44 articles
Calling & Call Management
Learn the basics of calling, recording, and handling calls in DialLink
How-To Guides
Learn how to use calling features on web and mobile
- How to make a call on web, desktop and mobileLearn how to make a call using the DialLink web version, desktop app, or mobile app.
- How to receive a call on web, desktop and mobileLearn how to receive a call using the DialLink web version, desktop app, or mobile app.
- How to manually record a callLearn how to start call recording manually during an active call.
- How to add a participant to an active callLearn how to add a participant to a call using the DialLink web version, desktop app, or mobile app.
- How to transfer a call on web, desktop and mobileLearn how to transfer a call using the DialLink web version, desktop app, or mobile app.
- How to access call historyLearn how to open a call history using the DialLink web version, desktop app, or mobile app.
- How to access call timelineLearn how to open a call timeline using the DialLink web version, desktop app, or mobile app.
- How to make DialLink the default calling app
- How to call from a specific number in your tenant
- How to forward incoming calls during and after business hours
- How to put a caller on holdLearn how to put a caller on hold using the DialLink web version, desktop app, or mobile app.
- How to enable international calling and messaging for U.S. and Canadian phone numbers
- How to forward your DialLink calls to a different number
- How to handle calls after business hours with an auto-receptionist
- How to set up an outgoing caller ID for your DialLink number
- How to setup automatic call recordingLearn how users on Professional and Enterprise plans can enable automatic call recording.
- How to block a phone number
- How to unblock a phone number
Conversations
Discover what the Conversations tab in DialLink is for, what you'll find inside it, and which actions you can take directly from your call and message history.
Messaging Compliance
Learn how to send compliant business texts
Using DialLink: Q&A
Find quick answers to common questions about using DialLink
- Why does my number show as “Scam Likely”?
- What number will appear on the caller ID when I call from DialLink?
- Why can't I receive a verification code on the DialLink number?
- What happens when I receive another call in DialLink?
- What are the file size and character limits for messages?
- Can I use my DialLink phone number as a WhatsApp number?