AI-based transcriptions make it easy to convert speech into text quickly and accurately. AI transcription saves time and improves accessibility for all team members, ensuring the content is well-structured and easy to use in business operations.
AI transcription technology uses automatic speech recognition powered by machine learning and natural language processing.
AI call transcription is available with the DialLink Professional plan and above.
How AI transcription works
AI processes the call recording and enhances sound quality by filtering out noise and focusing on speech.
AI models analyze sounds to match them with words and display them as text.
The text is corrected, including punctuation and identifying different speakers.
The final transcript is generated, formatted, and ready for use.
How to access AI transcription
Once the call recording is ready for a call, the AI automatically adds a transcription to the call description.
There are two ways to access AI call transcription:
In the Call tab
Go to the Calls tab.
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2. Find the call in the call history.
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3. View the generated transcription on the right side of the screen.
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In the Conversation tab
Open the Conversations tab.
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2. Find the contact whose call recording you need.
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3. Find the call you need in the conversation thread. In the mobile version, click on a record to see a transcription.
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You'll see the AI transcription directly in the call bubble.
AI transcription content
AI transcription provides a detailed breakdown of a call conversation, including timestamps and a structured text version of the discussion:
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Based on the recording, AI generates the following content insights:
AI summary
This section aggregates the entire conversation into a few key sentences, focusing on the main discussion points. It provides a quick overview without reading the full transcript or listening to the recording.
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Action items
This section extracts the key tasks or follow-ups that resulted from the discussion. It lists what needs to be done after the call.AI sentiment
This section analyzes the overall tone and emotional context of the conversation. It helps evaluate customer interactions, sales calls, or internal meetings to understand the emotional tone of communication.
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