The DialLink AI agent is designed to handle your routine calls and ensure that your callers receive the help they need. It can:
Greet callers with a custom message
Begin every conversation with a friendly and professional greeting tailored to your business.Understand what the caller is saying
The AI agent uses conversational AI to interpret natural speech. Callers don't need to press buttons or repeat themselves.Answer questions
With access to your connected knowledge base, the AI agent can help with routine inquiries such as opening hours, service details, or appointment instructions.Transfer calls to the right person or team
If the caller requires further assistance, the AI agent can direct the call to a specific team or a designated user within your company.Use keywords to guide call routing
You can define keywords, and the agent will use them to decide where to send the call.Speak in your caller’s language
Choose the language and voice your customers will hear. The agent starts the call in the selected language and maintains smooth and natural communication.Never miss a call
Whether it’s the middle of the day or a holiday weekend, the AI agent is always available.
Ready to try?
You can create your first AI agent in just a few minutes. Agents are included in the DialLink free trial, so you can fully explore how they work, see how they handle conversations, and decide if they suit your business.
We’ll walk you through the setup in the next article: