Can I use any desk phone with DialLink?
No, not all desk phones are compatible with DialLink.
We strongly recommend that customers on all plans purchase desk phones directly from DialLink. These devices come pre-configured and pre-provisioned, allowing you to connect and start using them with minimal setup. You can view the list of desk phone models available for purchase from DialLink in the related article.
Only customers on the Enterprise plan can bring certain supported desk phone models and register them with DialLink. However, DialLink does not provide assistance with provisioning, setup, or configuration for desk phones that were not purchased through DialLink. You can refer to the available documentation to register your desk phone with DialLink.
Why do some features described in my desk phone’s manual not work after connecting it to DialLink?
DialLink uses a custom auto-provisioning system to configure supported desk phones. Because of this, certain device settings may be automatically overridden by the DialLink configuration server to ensure compatibility and proper integration with the platform.
In addition, not all features available on a specific desk phone model are supported within the DialLink environment. As a result, some functionality described in the manufacturer’s manual may not be available when the device is connected to DialLink.
After adding a desk phone to my DialLink account, can I make and receive calls on both the DialLink app and the desk phone?
Yes. You can make outgoing calls from both the DialLink app and the connected desk phone.
Incoming calls will ring simultaneously in the DialLink app, the web version, and on the desk phone, allowing you to answer from any of these devices.
Can I link more than one phone number to my desk phone?
Yes, you can assign multiple phone numbers to a single desk phone and receive incoming calls from all of them on that device.
Can I link one phone number to multiple desk phones?
Yes, you can link one phone number to multiple desk phones.
Can I use a DialLink desk phone with another phone system provider or carrier?
Yes. You can use a desk phone purchased from DialLink with another phone system or carrier.
Since DialLink desk phones come pre-provisioned, you will need to perform a factory reset before using them with a different provider.
You can reset your phone using one of the following methods:
Option 1: On the device
Press and hold the OK button for 10 seconds. The phone will reboot automatically.
Option 2: Using the phone web interface
On the phone, go to Menu > Status to find the IP address.
Open the IP address in a web browser (e.g., https://<phone_IP_address>).
Log in with administrator credentials.
Go to Settings > Upgrade.
Select Reset to Factory.
Note: Resetting the phone will erase any existing configuration.