Welcome, we’re glad to have you as a DialLink customer!
Your business line is fully set up and ready to use, so no configuration is required. Simply plug your desk phone into power and connect it to the internet.
If you’d like to adjust any pre-set settings, you can do so in the DialLink Settings Console. This guide explains what you can change and how to do it.
What your basic business line includes
Your business phone line includes the following:
Desk phone purchased through DialLink
A desk phone is required to use your phone line. During subscription setup, you were asked to order a desk phone through a DialLink authorized partner.
To learn how to track your device, refer to the Desk Phone Ordering and Shipment article.
Access to the DialLink Settings Console
To adjust your business phone line settings, you need to log in to the DialLink Settings Console.
When setting up your subscription through a DialLink authorized partner, you provided a valid email address to register your account. You should receive an email at this address with your login credentials for the DialLink Settings Console.
Note: If you scheduled your subscription to start at a future date, you will receive the login credentials email on the subscription start date.
Access the DialLink Settings Console and sign in using the credentials provided in the email.
How to set your password for the DialLink Settings Console
For security reasons, we recommend changing the default password provided in the email to your own.To update a password:
Go to Account Settings
Open the Security tab
3. Enter your new password and confirm it
4. Click Submit
What you can do in the DialLink Settings Console
How to find my phone number
To find your phone number:
Go to the Phone system settings
Open the General tab
3. See your phone number in the Company main line field
Alternatively, you can view your number in the Phone Numbers tab in the same section.
How to update your voicemail greeting
You can update the greeting callers hear when they reach your voicemail.
You have three options:
Upload your own audio file
Record your own audio file
Create a greeting using built-in text-to-speech
For detailed steps, refer to the Update a Voicemail Greeting Audio article.
How to set up call forwarding to another phone number
Enabling call forwarding is free of charge. However, forwarded calls are treated as outbound calls from your DialLink phone number to the destination number and are charged accordingly.
However, forwarded calls are treated as outbound calls from your DialLink phone number to the destination number and are charged accordingly.
Calls forwarded to U.S. and Canadian numbers: These calls are included in all unlimited plans (subject to the Fair Usage Policy)*
Calls forwarded to international numbers: These calls are billed at standard international rates, are not included in your base subscription, and are charged separately as metered usage. To learn more, refer to the Top up your account balance article.
*Our Unlimited calling and messaging plans are subject to a Fair Usage Policy to ensure consistent service quality for all customers. These plans are designed for typical business use, and usage levels are monitored. Usage that significantly exceeds standard levels may be adjusted. Please refer to our Usage Policy for more details.
To forward all calls from your business phone line to another number:
Go to Phone System Settings
Open the Phone Numbers tab
3. Select your phone line
4. Find the Call Forwarding option
5. Turn the toggle On
6. Enter the phone number where you want calls to be forwarded
How to block phone numbers
To block phone numbers, you don’t want to receive calls from:
Go to Phone System Settings
Open the Blocklist tab
3. Click the + button
4. Enter the phone number you want to block
5. Click Block to add it to your blocked list
How to change your payment method
To update your payment method to another card, bank account, or Google Play:
Go to Company Settings
Open the Billing tab
3. Scroll to Payment Method
4. Click Change
5. Follow the prompts to enter your new payment details
How to find your invoices
To find all your invoices:
Go to Company Settings
Open the Billing tab
3. Scroll down to the Invoices section
How to transfer your existing phone number from your current carrier to DialLink
If you already have a phone number and want to keep using it, you can transfer (port) it to DialLink.
To learn how to do this, refer to the Port Your Phone Number to DialLink article.
How to update your profile information
To update your first name, last name, or email address:
Go to Account Settings
Open the Profile tab
3. Update the fields as needed
Note: Your login email is also used to receive voicemail recordings and transcriptions. If you update your email, it will be changed for both.
How to make international calls
To make international calls, you first need to enable international calling for your phone line.
To active international calling:
Go to Phone System Settings
Open the Phone Numbers tab
3. Select your phone line
4. Find the International Calling option
5. Turn the toggle On
After enabling international calling, you need to top up your account balance to be able to make calls.
Refer to the Topping Up Your Account Balance article for step-by-step instructions.
How to add or update an email for voicemail audio and transcriptions
Note: By default, the email address you provided when purchasing your phone line is used to receive voicemail recordings and transcriptions. This is the same email used to sign in to the DialLink Settings Console.
To change the email address:
Go to Account Settings
Open the Profile tab
Update the email address in the Email field
How to register a caller name for your outbound calls
Caller Name is the business name that can appear on a recipient’s device when you place an outbound call to a US phone number.
You can submit your company profile for Caller Name registration directly in the DialLink Settings Console.
How to contact the DialLink support team
If you have questions that aren’t covered in this article, you can contact the DialLink support team directly.
You have three options:
Send an email to bbl.support@diallink.com.
Open live chat in the DialLink Settings Console by clicking the Help icon next to your profile.
3. Start a live chat on the DialLink website.