How voicemail greetings are assigned
Important: You cannot assign a voicemail greeting directly to a phone number.
Voicemail greetings are configured within the component assigned to the phone number, such as:
a user
an auto-receptionist
a ring group
a call queue
The greeting content itself is defined by the selected audio file.
To learn how to create a greeting, see Create your voicemail greetings.
Option 1: Assign a voicemail greeting via a user
You can assign a voicemail greeting through a user. Make sure the phone number is assigned to that user. To learn how to assign a number, see Assign and reassign local and toll-free phone numbers (US & CA).
Then:
Go to Settings → Users
Select the user
Navigate to the Voicemail section
Under Missed call handling, select Callers record a message
Choose how to set the greeting:
Select an existing file from the Audio library
Upload a file
Record a new message
Generate a greeting using text-to-speech
Best for:
Personal voicemail greetings (e.g., mentioning a specific team member)
Company-level greetings without using call flows
Option 2: Add a voicemail greeting via call flows
If your phone number is connected to a call flow (auto-receptionist, ring group, or call queue), configure the voicemail greeting within that flow.
Ring group
Go to Settings
Open Ring groups
Select the ring group
Scroll to the Voicemail section
Under Missed call handling, select Callers record a message
Choose or create a voicemail greeting:
Choosing existing from a library
Uploading a file
Recording a voicemail audio
Create a greeting from text
Auto-receptionist
For an auto-receptionist, you can change the voicemail greeting when voicemail is selected as the destination for either open or closed hours.
Go to Settings → Auto-receptionist
Open your auto-receptionist
In During open hours or During closed hours, set Voicemail as the destination
Choose or create a voicemail greeting:
Choosing existing from a library
Uploading a file
Recording a voicemail audio
Create a greeting from text
Call queue
For a call queue, you can change the voicemail greeting when voicemail is selected as the destination for either open or closed hours.
Go to Settings → Auto-receptionist
Open your auto-receptionist
In During open hours or During closed hours, set Voicemail as the destination
Choose or create a voicemail greeting:
Choosing existing from a library
Uploading a file
Recording a voicemail audio
Create a greeting from text