How voicemail greetings are assigned
Important: You cannot assign a voicemail greeting directly to a phone number.
Voicemail greetings are configured within the component assigned to the phone number, such as:
a user
an auto-receptionist
a ring group
a call queue
The greeting content itself is defined by the selected audio file.
To learn how to create a greeting, see Create your voicemail greetings.
Option 1: Assign a voicemail greeting via a user
You can assign a voicemail greeting through a user. Make sure the phone number is assigned to that user. To learn how to assign a number, see Assign and reassign local and toll-free phone numbers (US & CA).
Then:
Go to Settings → Users
Desktop:
Mobile:
2. Select the user
Desktop:
Mobile:
3. Navigate to the Voicemail section
4. Under Missed call handling, select Callers record a message
Desktop:
Mobile:
5. Choose how to set the greeting:
Select an existing file from the Audio library
Upload a file
Record a new message
Generate a greeting using text-to-speech
Best for:
Personal voicemail greetings (e.g., mentioning a specific team member)
Company-level greetings without using call flows
Option 2: Add a voicemail greeting via call flows
If your phone number is connected to a call flow (auto-receptionist, ring group, or call queue), configure the voicemail greeting within that flow.
Ring group
Go to Settings
Desktop:
Mobile:
2. Open Ring groups
Desktop:
Mobile:
3. Select the ring group
Desktop:
Mobile:
4. Scroll to the Voicemail section
5. Under Missed call handling, select Callers record a message
Desktop:
Mobile:
6. Choose or create a voicemail greeting:
Choosing existing from a library
Uploading a file
Recording a voicemail audio
Create a greeting from text
Auto-receptionist
For an auto-receptionist, you can change the voicemail greeting when voicemail is selected as the destination for either open or closed hours.
Go to Settings → Auto-receptionist
Desktop:
Mobile:
2. Open your auto-receptionist
Desktop:
Mobile:
3. In During open hours or During closed hours, set Voicemail as the destination
Desktop:
Mobile:
4. Choose or create a voicemail greeting:
Choosing existing from a library
Uploading a file
Recording a voicemail audio
Create a greeting from text
Call queue
For a call queue, you can change the voicemail greeting when voicemail is selected as the destination for either open or closed hours.
Go to Settings → Call queues
Desktop:
Mobile:
2. Open your call queue
Desktop:
Mobile:
3. In During open hours or During closed hours, set Voicemail as the destination
Desktop:
Mobile:
4. Choose or create a voicemail greeting:
Choosing existing from a library
Uploading a file
Recording a voicemail audio
Create a greeting from text