What is a voicemail?
Voicemail is a feature that allows callers to leave a message when their call is not answered.
Each left message includes:
An audio recording of the caller’s message
An automatically generated transcription for quick review
This makes it easier to understand and follow up on missed calls without needing to listen to every message.
How does voicemail work
When a call is not answered, the following happens:
The caller hears your custom voicemail greeting
The caller records their message
The system transcribes the audio
The voicemail (audio + transcription) is saved
You receive an email notification
What is a voicemail greeting?
A voicemail greeting is the message callers hear when their call is not answered. It typically explains why the call can’t be answered, guides the caller on how to leave a message, and lets them know when they can expect a response.
Voicemail-to-email functionality
DialLink can send notifications about new voicemails directly to your email, including the audio recording and the transcription.
By default, email notifications are sent to the account admin. If a phone number is assigned to a user, notifications are sent to the assigned user’s email address.
For phone number with enabled call flows such as auto-receptionists, ring groups, or call queues, notifications are sent to the account admin.
Where to find voicemails
All voicemails are stored in the Voicemails tab, where you can:
View the full history of messages
Play audio recordings
Read transcriptions
To access a voicemail:
Open the Voicemails tab
Select a message
View the recording and transcription on the right panel
Find new voicemails quickly
New voicemail messages are also highlighted in the To Do tab:
Go to the To Do tab
Find the New voicemail section
Click to open the list of recent messages
What voicemail settings you can configure in DialLink
In DialLink, you can control when voicemail is used as a fallback for missed calls in call flows such as ring groups, auto-receptionists, and call queues.
To learn how to set up voicemail, refer to the following articles:
You can also customize the voicemail greeting that callers hear. To learn how, see Create your voicemail greetings.
The ring duration before voicemail is not configurable. It is automatically set to 20 seconds.