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How to handle calls after business hours with an auto-receptionist

Updated over a month ago

Your DialLink number can route calls to different destinations, whether it’s a specific user, a team, a call queue, or another feature like an auto-receptionist.

To make sure callers are properly handled outside of business hours, you can forward your number to an auto-receptionist that will step in after hours.
It can play a message, redirect the call, or take other actions based on your setup.

To do this, follow these two steps:

Step 1. Forward your number to an auto-receptionist

During your regular business hours, calls to your DialLink number will continue to route as usual to a specific user, team, ring group, etc.

But to control how calls are handled after hours, you can set up a forwarding rule that redirects the number to an auto-receptionist. The auto-receptionist will take over during closed hours and follow the logic you define.

Need help with call forwarding setup? See Configure call forwarding.

Step 2. Configure after-hours behavior

  1. Go to Settings > Auto-receptionists.

  2. Select the one tied to your number.

  3. Define your business hours.

  4. Under During closed hours, choose what should happen (play audio, forward, let a user leave a voicemail).

For detailed instructions, check Auto-receptionist setup guide.

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