Your DialLink number can route calls to different destinations, whether it’s a specific user, a team, a call queue, or another feature like an auto-receptionist.
To make sure callers are properly handled outside of business hours, you can forward your number to an auto-receptionist that will step in after hours.
It can play a message, redirect the call, or take other actions based on your setup.
To do this, follow these two steps:
Step 1. Forward your number to an auto-receptionist
During your regular business hours, calls to your DialLink number will continue to route as usual to a specific user, team, ring group, etc.
But to control how calls are handled after hours, you can set up a forwarding rule that redirects the number to an auto-receptionist. The auto-receptionist will take over during closed hours and follow the logic you define.
Need help with call forwarding setup? See Configure call forwarding.
Step 2. Configure after-hours behavior
Go to Settings > Auto-receptionists.
Select the one tied to your number.
Define your business hours.
Under During closed hours, choose what should happen (play audio, forward, let a user leave a voicemail).
For detailed instructions, check Auto-receptionist setup guide.