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How to forward incoming calls during and after business hours

Updated over a month ago

Call forwarding ensures that incoming calls are handled, even when your team is unavailable. Depending on the time of day, you can choose where to direct incoming calls so nothing gets missed.

How to set up

Call forwarding rules can be configured from the Phone numbers section of your workspace. For step-by-step instructions, see Configure call forwarding.
Important. Only workspace owners and admins can configure call forwarding settings.

Call forwarding tips

Here’s how you can adjust call behavior depending on the time of day.

During business hours

Forward calls directly to another number. This could be your mobile, a teammate’s number, or an internal destination like a call queue. Use this when:

  • You’re working remotely or on the move

  • A teammate is temporarily unavailable

  • You want to improve response time

After business hours

Route the number to an Auto-receptionist to manage calls more flexibly. These can:

  • Play a custom voicemail or greeting

  • Provide IVR menu options

  • Forward calls to a designated on-call person or after-hours support number

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