Call forwarding ensures that incoming calls are handled, even when your team is unavailable. Depending on the time of day, you can choose where to direct incoming calls so nothing gets missed.
How to set up
Call forwarding rules can be configured from the Phone numbers section of your workspace. For step-by-step instructions, see Configure call forwarding.
Important. Only workspace owners and admins can configure call forwarding settings.
Call forwarding tips
Here’s how you can adjust call behavior depending on the time of day.
During business hours
Forward calls directly to another number. This could be your mobile, a teammate’s number, or an internal destination like a call queue. Use this when:
You’re working remotely or on the move
A teammate is temporarily unavailable
You want to improve response time
After business hours
Route the number to an Auto-receptionist to manage calls more flexibly. These can:
Play a custom voicemail or greeting
Provide IVR menu options
Forward calls to a designated on-call person or after-hours support number