Skip to main content

How to change your billing cycle

Updated this week

DialLink offers two billing cycle options: monthly and annual.

To compare pricing for each option, please visit the Pricing page.

How to switch to a monthly billing cycle

To switch your billing cycle from annual to monthly, follow these steps:

  1. Click the Settings icon in the upper-right corner.

Desktop:

Open the Settings button in the web portal

Mobile:

Open the Settings in the mobile app

2. Navigate to Company Settings.

3. Open the Subscriptions section.

Desktop:

Access the subscription tab desktop

Mobile:

Access the subscription tab mobile

4. Click Change plan.

Desktop:

Change your billing plan desktop

Mobile:

Change your billing plan mobile

5. In the window that opens, switch the toggle to Monthly billing.

Desktop:

Switch the billing cycle desktop

Mobile:

Switch the billing cycle mobile

6. Locate your current plan below and click the button next to your subscription plan.

Desktop:

Switch subscription plan to monthly desktop

Mobile:

Switch subscription plan to monthly mobile

7. In the pop-up window, review your selection and confirm the change by clicking the Submit button.

Desktop:

Confirm a subscription change on desktop

Mobile:

Confirm a subscription change on mobile

Note: Changes to your billing cycle will take effect only after your current billing period ends.

For example, if you are on an annual billing cycle and switch to monthly billing while your annual subscription is still active, the new monthly billing cycle will begin once the annual term expires.

How to switch to an annual billing cycle

To switch your billing cycle from monthly to annual, follow these steps:

  1. Click the Settings icon in the upper-right corner.

Desktop:

Open the Settings button in the web portal

Mobile:

Open the Settings in the mobile app

2. Navigate to Company Settings.

3. Open the Subscriptions section.

Desktop:

Open a subscription section on desktop

Mobile:

Open a subscription section on mobile

4. Click Change plan.

Desktop:

Change a subscription plan on desktop

Mobile:

Change a subscription plan on mobile

5. In the window that opens, switch the toggle to Annual billing.

Desktop:

Change a billing cycle on desktop

Mobile:

Change a billing cycle on mobile

6. Locate your current plan below and click the button next to your subscription plan.

Desktop:

Switch to annual billing cycle on desktop

Mobile:

Switch to annual billing cycle on mobile

7. In the pop-up window, review your selection and confirm the change by clicking the Submit button.

Desktop:

Confirm billing cycle change on desktop

Mobile:

Confirm billing cycle change on mobile

Note: Changes to your billing cycle will take effect only after your current billing period ends.

For example, if you are on a monthly billing cycle and switch to annual billing while your current monthly subscription is still active, the new annual billing cycle will begin once the current monthly term ends.


​

Did this answer your question?