Note: Your credit balance is used only for metered activity charges. Subscription fees are charged separately to the bank card linked to your account.
How to view your credit balance
To see your credit balance, follow these steps:
Open Settings
Desktop:
Mobile:
2. Navigate to Company Settings
3. Select the Billing tab
Desktop:
Mobile:
Your available credit balance is displayed at the top of the Billing page.
Desktop:
Mobile:
How to top up your credit balance
You can add funds to your credit balance in two ways: manual top-ups or automatic recharges.
Option 1: Manually Add Funds
To manually add funds to your credit balance:
Open the Billing tab
Click Add funds next to your current balance
Desktop:
Mobile:
Enter the amount you want to add
Select a payment method
Click Pay to complete the transaction
Option 2: Set Up Automatic Recharge
Automatic recharge ensures your credit balance is replenished when it falls below a defined threshold.
To enable automatic recharge:
Configure the following:
The recharge amount to be added automatically
The balance threshold that triggers the recharge
Desktop:
Mobile:
2. Scroll to the Payment method section in the Billing tab
3. Add a payment card to be used for automatic top-ups
Once enabled, your credit balance will be automatically replenished when it drops below the specified threshold.
How to track your balance usage
All usage-related charges are recorded in the Balance usage table within the Billing tab.
To review usage details:
Open the Billing tab
Scroll down to the Balance usage table
Locate entries related to international usage (e.g., Outbound International Call)
Review the total spend or click View details to see itemized information, including date, time, price, and user.
Desktop:
Mobile:
