This article explains the charges associated with using DialLink's AI agents for customers on the Professional and Enterprise plans.
Creating AiVA AI agents
AI voice and messaging agents are included in the Professional and Enterprise plans. Users on these plans can create an unlimited number of AI agents at no additional cost.
Using AiVA AI agents
Calls and messages handled by AI agents are billed separately from standard calling and messaging rates, and do not draw from your plan's included minutes and messages.
AI agent usage is deducted from your credit balance.
For current calling and messaging rates related to AI agents, refer to the Pricing page.
How to track your AI agent's usage
You can review your AI voice and messaging agent activity and charges in the Billing section of your account.
To learn how to review detailed usage and balance information, see the article on tracking your balance usage.
How to top up your credit balance for AI agent's usage
To use AI voice and messaging agents, your credit balance must remain positive.
To add funds, follow the instructions in the article on topping up your credit balance.