Understanding your AiVA AI agent charges

This article explains the charges associated with using DialLink’s AI voice agents for customers on the Professional and Enterprise plans.

AI voice agents are included in the Professional and Enterprise plans. Users on these plans can create unlimited number of AI voice agents without additional fees.

Calls handled by AI voice agents are billed separately from standard calling rates. These charges do not use your plan’s included minutes.

AI voice agent usage is billed based on call duration and deducted from your credit balance.

For current inbound and outbound call rates, refer to the Pricing page.

You can review your AI voice agent activity and charges in the Billing section of your account.

To learn how to review detailed usage and balance information, see the article on tracking your balance usage.

To use AI voice agents, your credit balance must remain positive.

To add funds, follow the instructions in the article on topping up your credit balance.