Before you start making and receiving calls, it’s important to configure your basic phone system settings.
Set up a company main line
You can assign one of your phone numbers as the main company line.
To find available phone numbers, refer to the Where can I check account phone numbers article.
To set up a phone number as a main line:
Go to Settings
Desktop:
Mobile:
2. Navigate to Phone System Settings
3. Open General
Desktop:
Mobile:
4. Select a phone number from the Main Line Phone Number dropdown
Desktop:
Mobile:
Use the main line as outbound caller ID
Once the main line is set, you can allow all users to use it as their outbound caller ID.
Go to Settings
Desktop:
Mobile:
2. Navigate to Phone System Settings
3. Open General
Desktop:
Mobile:
4. Turn on Allow main line number as outbound caller ID
Desktop:
Mobile:
Enable spam filtering for incoming calls
To automatically filter spam calls for all phone numbers:
Go to Settings
Desktop:
Mobile:
2. Navigate to Phone system settings
3. Open General
Desktop:
Mobile:
4. Scroll to Spam filtering
5. Turn on Enable spam filtering
Desktop:
Mobile:
Set up service address
A service address is used for emergency calls (e.g., 911). When a call is made, this address is shared with emergency services to help locate the caller.
Go to Settings
Desktop:
Mobile:
2. Navigate to Phone System Settings
3. Open General
Desktop:
Mobile:
4. Scroll to Service Addresses
5. Click Add Service Address
Desktop:
Mobile:
6. Enter the address details
7. Click Save
Desktop:
Mobile:
