Auto-receptionists are automated answering systems that manage incoming calls and route them based on predefined rules. Auto-receptionists help to process multiple calls at once, connect callers with the right person or department, and save time for the team.

After creating an auto-receptionist, a settings window appears. You can also access the receptionist setting by opening it from the list.

Before starting with the auto-receptionist, complete settings in each block.

Set Time zone for the auto-receptionist.

Configure phone numbers for the auto-receptionist services. To add a number, select it from the drop-down list and click Add phone number. You can add multiple phone numbers simultaneously.

Specify people who gain permission to see the call history and voicemails of this auto-receptionist.

Before assigning operators, make sure you invite them to be DialLink users. To add an operator, select a user from the drop-down list and click Add operator.

Here, you configure your company's working hours. During working and non-working schedules, the auto-receptionist follows different scenarios, determined in During open hours and During closed hours settings. Click Change to set the working schedule.

Toggle on 24 hours a day, 7 days a week so that the auto-receptionist always behaves the same way, specified in During open hours.

Set up parameters and audios for different scenarios when the caller phones while the company is open or closed correspondingly: