In DialLink, you can create multiple knowledge bases, each containing documents, website content, or manually added text.
To learn more about supported content types, refer to the Knowledge bases for AiVA: Overview article.
Follow the steps below to create a knowledge base for your AI agent.
Step 1: Access the knowledge base library
Go to Settings
Desktop:
Mobile:
2. Navigate to AI settings
3. Open Knowledge bases
Desktop:
Mobile:
Step 2: Create a new knowledge base
In the Knowledge base section:
Click + in the top-right corner to create a new base
Desktop:
Mobile:
2. Enter the knowledge base name. For example, “Pricing FAQ”
Desktop:
Mobile:
3. Click Save
Desktop:
Mobile:
Step 3: Add content to a knowledge base
You can add content using one of the following methods:
Upload a file to a knowledge base
In the Document section:
Click on Add document
Select Upload files
Choose files to upload
Click Upload
Wait until the upload is complete
Add a URL to a knowledge base
In the Document section:
Click on Add document
Select Add URL
Enter a URL address
Click Load site map
Note: Processing a website may take some time. Wait until the system finishes adding the content.
Manually add text to a knowledge base
In the Document section:
Click on Add document
Select Add text
Enter a page name
Write or paste content directly into the editor
Click Save
Find tips on how to write and structure a text for a knowledge base in the Best practices for writing a text for a knowledge base article.
Step 4: Ensure that content is successfully added
To ensure your content is ready for use, check the Status column.
Each item should display Processed, indicating it has been successfully added and is available to the AI agent.