AI voice agents & Knowledge bases
Answer questions and route calls with an AI agent powered by a knowledge base
26 articles
AiVA AI agent
Learn what DialLink’s AI agent, AiVA, is and how to set it up.
- AiVA AI agent: overviewDiscover what AiVA, DialLink's AI agent, is, which types are available, and how it helps your business handle routine calls and messages efficiently.
- Understanding models behind AiVA AI agentsLearn which AI models power DialLink's voice and messaging agents, and how to choose the right one for your use case and budget.
- Understanding your AiVA AI agent chargesLearn how AiVA AI agent usage is billed and how to manage related costs.
- Creating an AiVA AI agentExplore how to create and configure your AI voice or messaging agent, including assigning a number, selecting models, and setting up its role and personality.
- Writing effective role descriptions for AiVA AI agentLearn how to write clear and effective role descriptions for your AI voice or messaging agent.
- How to set up intake flow for AI agentExplore what intake flow for AiVA AI agents is, when to use it, how to set it up for your AI agent, and see a full example for appointment booking.
- Using keywords for AI agent call transfersLearn how to use keywords to set up a call transfer from AI agent to a human.
- Adding AiVA AI agents to your call and message flowsLearn how to add AiVA AI voice and messaging agents to your call and message flows, including receptionist, after-hours, and IVR setups.
- FAQ: AiVA AI voice agentFind answers to the most asked questions about AiVA.
Knowledge bases for AiVA AI agent
Learn how to create, manage, and use knowledge bases for your AiVA AI agent.
- Knowledge bases for AiVA: OverviewLearn what a knowledge base is and how AiVA, our AI voice agent, use it.
- Creating a knowledge base for AiVA AI agentLearn how to create a knowledge base for your AI voice agent step by step.
- Best practices for writing a text for a knowledge baseExplore what to include in your knowledge base and how to structure content for the best AI performance.
- Assign a knowledge base to AiVA AI agentLearn how to connect your AI voice agent to a knowledge base.
- Adding a website to a knowledge baseDiscover how to add a website to a knowledge base of AI voice agent.
MCP servers for AiVA AI agents
Learn what business systems AI voice agents can access.
- MCP servers: OverviewLearn what MCP servers are and how AI voice agents use them.
- Adding an MCP server to AiVA AI agentLearn how to connect business tools to your AI voice agent using MCP servers.
- Adding instructions for MCP-enabled AI agents
- How to delete MCP serverLearn how to disconnect an MCP server from your DialLink account.
- HubSpot MCP server for AiVA AI agentsLearn what AI voice agents can do with the HubSpot MCP server and how to connect it.3 articles
- Cal.com MCP server for AiVA AI agentsLearn what AI voice agents can do with the Cal.com MCP server and how to connect it.3 articles
- Intercom MCP server for AiVA AI agentsLearn what AI voice agents can do with the Intercom MCP server and how to connect it.2 articles