AI voice agents & Knowledge bases
Answer questions and route calls with an AI agent powered by a knowledge base
26 articles
AiVA AI voice agent
Learn what DialLink’s AI voice agent, AiVA, is and how to set it up.
AiVA AI agent: overviewDiscover what DialLink’s AI voice agent, AiVA, is.
Understanding models behind AiVA AI agentsLearn which models power DialLink’s AI voice agents and how to choose the right one for your use case.
Understanding your AiVA AI agent chargesLearn how AiVA AI agent usage is billed and how to manage related costs.
Creating an AiVA AI agentLearn how to create and configure your AI voice agent.
Writing effective role descriptions for AiVA AI agentLearn how to write clear and effective role descriptions for your AI voice agent.
Writing effective instructions for AiVA AI agentLearn how to write clear and effective instructions for your AI voice agent.
Using keywords for AI agent call transfersLearn how to use keywords to set up a call transfer from AI agent to a human.
Adding AiVA AI voice agents to your call flowsLearn how to integrate AiVA AI voice agents into your call flows.
FAQ: AiVA AI voice agentFind answers to the most asked questions about AiVA.
Knowledge bases for AiVA AI agent
Learn how to create, manage, and use knowledge bases for your AiVA AI agent.
Knowledge bases for AiVA: OverviewLearn what a knowledge base is and how AiVA, our AI voice agent, use it.
Creating a knowledge base for AiVA AI agentLearn how to create a knowledge base for your AI voice agent step by step.
Best practices for writing a text for a knowledge baseExplore what to include in your knowledge base and how to structure content for the best AI performance.
Assign a knowledge base to AiVA AI agentLearn how to connect your AI voice agent to a knowledge base.
MCP Servers
Connect DialLink with the systems you already use
MCP servers in DialLink
Why use MCP servers
Integrating an MCP server in DialLink
Assigning an MCP server to an AI agent
Adding instructions for MCP-enabled AI agents
Connecting HubSpot MCP server in DialLink
How to get a HubSpot access token
What you can do with HubSpot MCP server
Connecting Cal.com MCP server in DialLink
How to get a Cal.com API key
What you can do with Cal.com MCP server
Connecting Intercom MCP server in DialLink
What you can do with Intercom MCP server