In DialLink, AI agents do not automatically have access to all knowledge bases. To enable an AI agent to use specific information, you must assign one or more knowledge bases to it.
Each AI agent can be connected to one or multiple knowledge bases. This gives you flexibility when configuring agents. For example, you can limit an agent to a specific knowledge base, so it only provides information related to a particular topic or function.
Knowledge base character limits
Each AI agent can use up to 300,000 characters of knowledge base content. This limit applies to the combined size of all knowledge bases assigned to the agent. If the agent has only one knowledge base, all the content in it must fit within 300,000 characters.
To check how much of the limit you’re using:
Go to Settings.
2. Under AI Settings, open AI agents.
3. Select the AI agent you want to check.
4. Go to the Knowledge bases section.
5. The meter shows the total size of all knowledge bases assigned to the agent.
Ways to assign a knowledge base
You can connect AI agents and knowledge bases in two ways:
Option 1: Assign an AI agent from the knowledge base
Go to Settings
Desktop:
Mobile:
2. Navigate to AI settings
3. Open Knowledge bases
Desktop:
Mobile:
4. Select the knowledge base you want to assign
Desktop:
Mobile:
5. Navigate to the AI agents section
Desktop:
Mobile:
6. Click Add AI agent
Desktop:
Mobile:
7. Choose an AI agent from the dropdown list
Desktop:
Mobile:
Repeat these steps for each AI agent you want to grant access to this knowledge base.
Option 2: Assign a knowledge base from the AI agent
Go to Settings
Desktop:
Mobile:
2. Navigate to AI settings
3. Open AI agents
Desktop:
Mobile:
4. Select the AI agent you want to configure
Desktop:
Mobile:
5. Navigate to the Knowledge bases section
Desktop:
Mobile:
6. Click Add knowledge base
Desktop:
Mobile:
7. Choose a knowledge base from the dropdown list
Desktop:
Mobile:
Repeat these steps for each knowledge base you want to assign to the AI agent.