In DialLink, AI voice agents do not automatically have access to all knowledge bases. To enable an AI agent to use specific information, you must assign one or more knowledge bases to it.
Each AI agent can be connected to one or multiple knowledge bases. This gives you flexibility when configuring agents. For example, you can limit an agent to a specific knowledge base, so it only provides information related to a particular topic or function.
Ways to assign a knowledge base
You can connect AI agents and knowledge bases in two ways:
Option 1: Assign an AI agent from the knowledge base
Go to Settings
Desktop:
Mobile:
2. Navigate to AI settings
3. Open Knowledge bases
Desktop:
Mobile:
4. Select the knowledge base you want to assign
5. Navigate to the AI agents section
Desktop:
Mobile:
6. Choose an AI agent from the dropdown list
Desktop:
Mobile:
3. Click Add AI agent
Desktop:
Mobile:
Repeat these steps for each AI agent you want to grant access to this knowledge base.
Option 2: Assign a knowledge base from the AI agent
Go to Settings
Desktop:
Mobile:
2. Navigate to AI settings
3. Open AI agents
Desktop:
Mobile:
4. Select the AI agent you want to configure
5. Navigate to the Knowledge bases section
Desktop:
Mobile:
6. Choose a knowledge base from the dropdown list
7. Click Add knowledge base
Repeat these steps for each knowledge base you want to assign to the AI agent.