Once a WhatsApp sender is added, you can start sending and receiving WhatsApp messages in DialLink. WhatsApp conversations are handled directly in the Conversations inbox.
How incoming WhatsApp messages work
When a customer sends a message to your WhatsApp business number:
The message is also routed to DialLink.
A new conversation (or an existing one) appears in the Conversations/Messages inbox.
The phone number is marked with a WhatsApp icon, so it’s clear the message came from WhatsApp.
Desktop:
Mobile:
How to send WhatsApp messages
To reply to a WhatsApp message:
Open Conversations/Messages in DialLink.
Desktop:
Mobile:
2. Select the conversation marked with the WhatsApp icon.
3. Type your message and send it as usual.
Desktop:
Mobile:
Your reply is sent to the customer via WhatsApp using the connected phone number.