DialLink

Once a WhatsApp sender is added, you can start sending and receiving WhatsApp messages in DialLink. WhatsApp conversations are handled directly in the Conversations inbox.

When a customer sends a message to your WhatsApp business number:

A new conversation (or an existing one) appears in the Conversations inbox.

1. The message is also routed to DialLink.
2. A new conversation (or an existing one) appears in the Conversations inbox.

The phone number is marked with a WhatsApp icon, so it’s clear the message came from WhatsApp.

Select the conversation marked with the WhatsApp icon.

1. Open Conversations in DialLink.
2. Select the conversation marked with the WhatsApp icon.
3. Type your message and send it as usual.

Your reply is sent to the customer via WhatsApp using the connected phone number.

Sending and receiving WhatsApp messages in DialLink

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Sending and receiving WhatsApp messages in DialLink

How incoming WhatsApp messages work

How to send WhatsApp messages