WhatsApp for Business integration lets you send and receive WhatsApp messages directly in DialLink. Your team can manage WhatsApp conversations in the same interface they already use for calls and messages, without switching between tools.
DialLink uses WhatsApp as a business messaging channel. You can send and receive WhatsApp messages in DialLink, while WhatsApp voice and video calls are not supported.
What you can do with WhatsApp in DialLink
With WhatsApp for Business connected to DialLink, you can:
Send and receive WhatsApp messages from the business phone number.
Manage WhatsApp conversations in the Conversations inbox.
Reply to customers from the same workspace.
Keep WhatsApp communication centralized for your team.
Messages sent or received via WhatsApp appear in DialLink in real time, alongside other conversations.
Who is this integration for?
WhatsApp for Business in DialLink is a good fit if you:
Communicate with customers via WhatsApp.
Want to centralize customer conversations in one inbox.
Have a team handling messages and need shared visibility.
Use WhatsApp as a support or sales communication channel.