DialLink offers users subscribed to the Professional and Enterprise plans a native WhatsApp for Business integration, allowing you to send and receive WhatsApp messages directly within DialLink.
With this integration, you can manage WhatsApp conversations in the same interface you already use for calls and SMS, eliminating the need to switch between tools.
Note: WhatsApp voice and video calls are not supported in DialLink. Only WhatsApp text messaging is available.
What you can do with WhatsApp in DialLink
With WhatsApp for Business connected to DialLink, you can:
Send and receive WhatsApp messages using your DialLink business phone number
Manage calls, SMS, and WhatsApp conversations from a single platform
View message history across all channels in one unified conversation thread per contact
Share images and links directly within chats
Use AI-suggested replies and automated responses to improve response times and maintain consistent communication
Maintain bi-directional synchronization to ensure conversations stay up to date across platforms
Who is this integration for?
WhatsApp for Business in DialLink is ideal if you:
Communicate with customers via WhatsApp and want a centralized inbox
Use WhatsApp as a sales or support channel
Have a team managing client conversations and require shared visibility and collaboration