If you are trying to log in and receive the error message “Your email and/or password are not correct. Please try again.”, there may be several possible reasons.
You forgot your email to login
Your email address is the primary identifier used to access your account. For security reasons, it cannot be retrieved automatically, and we do not provide alternative ways to disclose login emails.
If you have forgotten your login email, please contact us at support@diallink.com. Our team will guide you through an additional verification process to help restore access to your account.
You forgot your password
If you have forgotten your password, please refer to the You Forgot Your Password article for step-by-step reset instructions.
You remember your password but still see an error
In rare cases, login issues may occur even if you are confident your credentials are correct.
The fastest way to resolve this issue is to reset your password. Please follow the instructions in the You Forgot Your Password article to create a new one and regain access.