A user account can be transferred to another user at no additional cost. If a user no longer needs access to the phone system, or has left the company, you can reassign their existing license to a new user.
To reassign a user account:
Step 1: Update user details in the old account
Go to Settings
Desktop:
Mobile:
2. Go to Company Settings
Desktop:
Mobile:
3. Open Users
Desktop:
Mobile:
4. Open the user account you want to reassign to another user
Desktop:
Mobile:
5. Change the first and last name to the new user's details
Desktop:
Mobile:
6. Change the email to the new user's email
Desktop:
Mobile:
You can also update other details, such as extension, assigned phone numbers, and voicemail audio, to fit the new user's needs.
Step 2: Reset the password for the account
Once the details are updated, ask the new user to reset the password and set up a new one.
To do that:
Access the DialLink web browser version at diallink.com
Click Sign in
3. Click Sign in with email
4. Click Forgot password?
5. Set up a new password
Once the password is changed, the new user can log in to the system using their email address and new password.