AiVA AI agent
Learn what DialLink’s AI agent, AiVA, is and how to set it up.
10 articles
- AiVA AI agent: overviewDiscover what AiVA, DialLink's AI agent, is, which types are available, and how it helps your business handle routine calls and messages efficiently.
- Understanding models behind AiVA AI agentsLearn which AI models power DialLink's voice and messaging agents, and how to choose the right one for your use case and budget.
- Understanding your AiVA AI agent chargesLearn how AiVA AI agent usage is billed and how to manage related costs.
- Creating an AiVA AI agentExplore how to create and configure your AI voice or messaging agent, including assigning a number, selecting models, and setting up its role and personality.
- Writing effective role descriptions for AiVA AI agentLearn how to write clear and effective role descriptions for your AI voice or messaging agent.
- How to set up conversation flow for AI agentLearn what routing is for AiVA AI agents, when to use it, and exactly how to set it up for your agent, plus see a full example for appointment scheduling.
- Using keywords for AI agent call transfersLearn how to use keywords to set up a call transfer from AI agent to a human.
- Adding AiVA AI agents to your call and message flowsLearn how to add AiVA AI voice and messaging agents to your call and message flows, including receptionist, after-hours, and IVR setups.
- FAQ: AiVA AI voice agentFind answers to the most asked questions about AiVA.
- How AI Messaging Agents Are ChargedLearn how AI text agents are charged.