The Contacts tab brings together all the contacts available to you in DialLink. To access it, click Contacts in the top navigation menu.
Desktop:
Mobile:
Sections in the Contacts tab
To help you find contacts faster, DialLink groups them into the following sections that you can find in the left side:
All contacts: A complete list of all existing contacts in your DialLink workspace.
Favorites: Contacts you have marked as a favorite for quick access.
Colleagues: Contacts of your teammates within your DialLink workspace.
Externals: Your external working contacts, such as customers, vendors, or partners.
AI-suggested: Contacts suggested by AI based on calls or messages received from unknown numbers (Available only for Professional and Enterprise plans).
Integrations: Contacts synced from your connected native integrations, such as HubSpot, Salesforce, Google Contacts, or Microsoft 365.
Call queues: Contacts of colleagues assigned to a call queue, making it easy to see who is available within a specific queue.
In the mobile app, you can find these groups by clicking on the Filter icon.
Contact list
The middle panel shows all contacts in the group you selected.
Contact card
Click a contact to open their contact card. It shows:
Phone number
Work email (if added)
Address (if added)
Recent calls with this contact
Desktop:
Mobile:
From the contact card, you can also:
Call the contact
Send a text message
Send an email
Desktop:
Mobile:
