What is DialLink?
DialLink is a cloud-based business phone system designed for small to medium sized businesses and startups. It helps teams manage daily communications, including calls, external messaging, and internal collaboration, in one place.
DialLink goes beyond basic communication tools. Its built-in AI helps automate routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This allows teams to save time, reduce manual work, and deliver consistent, high-quality customer experiences.
Key components of DialLink
Calling features
Make and receive high-quality voice calls using VoIP technology
Manage incoming calls with features like auto-receptionist, ring groups, phone menus, and call queues
Eliminate missed calls with an organized voicemail inbox
Messaging tools
Send and receive SMS, MMS, and RCS messages from one platform
Send and receive WhatsApp for Business conversations within the same application
Internal team collaboration
Chat with teammates within the same customer conversation thread
Tag colleagues to ensure visibility and faster responses
AI features
Handle after-hours or routine calls with built-in AI voice agents
Get AI-generated transcriptions, summaries, action items, and sentiment analysis after each call
Device flexibility
Access DialLink on a web browser, desktop client (Windows or macOS), or mobile app (iOS or Android).
Switch between devices without losing access to your communication tools.
Get a pre-provisioned desk phone directly from DialLink that is ready to use for making and receiving calls.
To explore the full list of features and see what’s included in each plan, refer to the Pricing page.
How does DialLink work?
DialLink operates as a tenant-based system, meaning each business has its own secure and isolated environment. The platform is fully cloud-based, so updates and maintenance are handled automatically.
To get started, all you need is an internet connection and a compatible device. You can choose a subscription plan that fits your needs, with the flexibility to upgrade or cancel at any time.
Why is DialLink useful?
DialLink is designed to simplify business communications:
Keep all communication channels in one place
Manage incoming calls with intelligent routing
Save time with AI-powered automation
Stay connected across devices and locations
DialLink helps you manage communication efficiently, whether you’re working in the office, remotely, or on the go. If you need assistance, the support team is available to help. You can also explore documentation and tutorials to get the most out of the platform.