What are internal chats?
Internal chats allow you to communicate with your teammates directly within a conversation with clients. They are designed for internal collaboration around specific interactions, such as calls, voicemails, or messages.
With internal chats, you can:
Share context about a customer interaction
Ask questions or request input from teammates
Mention colleagues to notify them and bring them into the conversation
This helps your team stay aligned and keeps all communication tied to the relevant customer thread.
Plan availability
Internal chats are available on Professional and Enterprise plans.
Where to find internal chats?
In DialLink, internal chats are located within the Conversations tab and are tied directly to specific events, such as calls, voicemails, or messages, within a unified contact thread.
Unlike standalone messaging apps, internal chats in DialLink cannot be created independently. Every chat is linked to a specific interaction, ensuring that all internal communication stays organized and contextual.
Desktop:
Mobile:
