A user is an individual with their own profile within an account. Each user requires a separate license and has their own login credentials. Each license includes an assigned local phone number.
To learn more, refer to the DialLink key concepts: account, users, and numbers article.
How to add a user
Go to Settings
Desktop:
Mobile:
2. Navigate to Company Settings
3. Open Users
Desktop:
Mobile:
4. Click + Invite User
Desktop:
Mobile:
5. Enter the user’s details:
First name
Last name
Email
Job title (optional)
Desktop:
Mobile:
6. Grant admin permissions if needed
Desktop:
Mobile:
7. Click Invite
Desktop:
Mobile:
Important: The invited user must accept the invitation to be added to the tenant.
Each user license includes one free US local phone number. However, inviting a user does not automatically add or assign a phone number. You need to add and assign it separately.
To add a phone number, go to Settings → Phone numbers → + Add new phone number → Local, select a number, and assign it to the user.
How to delete a user
Important: Deleting a user revokes their access to your company account. Only administrators will be able to view the user’s call history, voicemails, and chats. This action cannot be undone.
Go to Settings
Desktop:
Mobile:
2. Navigate to Company Settings
3. Open Users
Desktop:
Mobile:
4. Select the user you want to remove
5. Scroll to the Delete User section
6. Click Delete User
Desktop:
Mobile:
