Overview: The DialLink HubSpot native integration

Overview

The DialLink HubSpot native integration establishes synchronization between the DialLink business phone system and HubSpot CRM. It keeps contacts in sync across both systems and logs calls and messages from DialLink directly to HubSpot.

This integration reduces manual data entry, saves time, and ensures your communication history stays organized and up to date.

What you can do with the HubSpot native integration

Contact synchronization

The integration ensures continuous, two-way synchronization of contacts between DialLink and HubSpot:

All HubSpot contacts are synced to DialLink as contact records

Any updates made in DialLink are reflected in HubSpot, and vice versa

The following fields are synchronized:

First name

Last name

Phone number

Mobile phone number

Email address

Job title (if available)

Call logging

All calls made and received through DialLink are automatically logged in HubSpot. Each call is recorded as a task associated with the relevant contact.

Each record includes the following details:

Call direction (inbound or outbound)

Call status (missed or completed)

Date and time of the call

Duration

From / to phone numbers

Handled by

AI call transcription (if available)

AI call summary (if available)

Note: Call data is synchronized in one direction only, from DialLink to HubSpot.

Logging calls handled by AI voice agent (AiVA)

All calls answered by DialLink’s AI voice agent, AiVA, are automatically logged in HubSpot. Each call is recorded as a task associated with the relevant lead or contact.

Each record includes the following details:

Call direction (inbound or outbound)

Call status (missed or completed)

Date and time of the call

Duration

From / to phone numbers

Handled by

AI call transcription (if available)

AI call summary (if available)

Note: Call data is synchronized in one direction only, from DialLink to HubSpot.

Messaging logging

DialLink automatically logs all message-based interaction in HubSpot, grouping them by conversation. This allows your team to view the full message thread in one place.

To keep records organized, messages are logged after 5 minutes of inactivity.

Each record includes the following details: