For a phone number to make and receive calls, it must be assigned to a destination. DialLink allows you to assign phone numbers to individual users, teams, or automated systems to ensure that every call is routed correctly.
Default number assignment
The free local phone number included with each user is automatically assigned to that user.
Phone number assignment
Assignment options
DialLink provides multiple options for assigning a phone number, depending on how you want calls to be handled:
User: Assign the number to an individual user in your workspace. All incoming calls will be routed directly to that user.
Ring group: Assign the number to a predefined group of users. Incoming calls will ring multiple team members simultaneously.
Call queue: Route incoming calls to a virtual waiting line that distributes calls among agents based on availability and queue settings.
Auto-receptionist: Assign the number to an automated system that answers calls and routes them based on working hours or menu selections.
AI agent: Assign the number to an AI voice agent that answers calls and routes them if needed.
Unassigned: Keep the number unassigned for future use. Calls to this number will not be routed until it has been assigned.
How to assign a number in DialLink
To assign a phone number, follow these steps:
Open the Phone numbers section.
Select the number you want to configure from the list.
Navigate to the Call flow section.
In the Assignment field, select one of the available options listed above.
Choose the specific assignee, such as a user, ring group, call queue, auto-receptionist, or AI agent.
Update the number’s name in the Name field to make it easier to identify (Optional).
Once assigned, incoming calls will follow the configured routing settings.
Reassigning a number
Reassigning a phone number allows you to change its destination whenever needed. This is useful if a user leaves the company, changes roles, or you need to adjust call routing.
To reassign a number, follow these steps:
Open the Phone numbers section.
Select the number you want to configure from the list.
Navigate to the Call flow section.
In the Assignment field, select one of the available options listed above.
Choose the specific assignee, such as a user, ring group, call queue, auto-receptionist, or AI agent.
Update the number’s name in the Name field to make it easier to identify (Optional).
Once reassigned, incoming calls will be routed immediately to the new destination.