DialLink allows you to assign phone numbers to users, teams, and automated systems so that every call reaches the right destination. Whether setting up a new number or reassigning an existing one, DialLink helps you keep your call flow organized and efficient.
Default assigning
When adding a user to the platform, you can get a new phone number for them. In this case, the number is automatically assigned to the user.
Assigning a number
Assigning a number specifies who will handle incoming calls. Follow these steps to assign it to the appropriate recipient:
Go to the Phone numbers section and select a number from the list.
Choose from the following options:
User
Assign the number to an individual user registered on DialLink. The user receives all calls directly.Ring group
Assign the number to a predefined group of users. Incoming calls will ring multiple team members simultaneously.Call queue
Distribute calls among a group of agents based on availability and predefined queue settings.Auto-receptionist
Assign the number to an automated system that routes calls based on working hours.Unassigned
Keep the number unassigned for future use. Calls to this number will not be routed until assigned.
Select the target assignee from the drop-down list (e.g., a user for User, a queue name for Call queue).
Reassigning a number
Reassigning a number is a simple process that allows you to change its assignee whenever needed. If a user leaves the company, changes roles, or if call routing needs adjustment, you can easily update the phone number settings.
To reassign a number, simply navigate to the Phone numbers section, find the assigned number, and open its settings. In the Assignment field, select a new assignee from the available options. After reassignment, incoming calls will be immediately routed to the new assignee.