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How to transfer a call on web, desktop and mobile

Learn how to transfer a call using the DialLink web version, desktop app, or mobile app.

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How to transfer a call on web and desktop app

  1. Click the transfer button.

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  2. Select a contact from the list (1) or open the dialer to enter the number (2).

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  3. Select the transfer type: Cold or Warm.

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    1. Cold transfer routes the call immediately to the recipient, disconnecting you from the call.

    2. Warm transfer allows you to speak with the recipient before transferring. Click the transfer button when ready.

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How to transfer a call on mobile app

  1. Press Transfer.

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  2. Select the contact from the list and the number to reach the participant.

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  3. Select the transfer type: Cold or Warm.

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    1. Cold transfer routes the call immediately to the recipient, disconnecting you from the call.

    2. Warm transfer allows you to speak with the recipient before transferring. Press Complete transfer when ready.

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